IT Help Desk Technician

Richmond, VA - USA

Monthly Salary: $ 25 - 35

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

The Ideal Candidate

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support communicate clearly and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Key Responsibilities

Serve as the initial point of contact for technical support via phone email and ticketing system

Provide remote support using RMM tools (e.g. ConnectWise Automate)

Install configure and maintain desktop hardware software and peripherals

Manage user accounts permissions and access controls

Troubleshoot and support desktop laptop and printer issues

Escalate unresolved issues to senior IT staff as appropriate

Provide accurate information about company IT services and products

Suggest improvements to IT procedures and user experience

Document support issues resolutions and feedback in a clear and concise manner

Occasionally participate in after-hours support project rollouts or upgrades (nights/weekends/holidays)

Communicate clearly in English (additional languages a plus)

Qualifications

14 years of experience in a help desk or IT support role

Strong troubleshooting and analytical skills

Detail-oriented with excellent organizational skills

Valid drivers license and reliable transportation

Relevant certifications (e.g. CompTIA A Network MCP) is a plus

Currently pursuing or holding a degree in IT Computer Science or a related field is a plus

What We Offer

Competitive compensation based on experience and performance

Comprehensive benefits package (medical dental vision and retirement)

401(k) with company match

A collaborative and supportive team culture

Opportunities for professional growth and career advancement

Employee discounts on company products

Apply Today!

If you are passionate about technology and ready to contribute to a growing IT team wed love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

$25 - $35 an hour

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support helpin...