Source to Pay- Senior Manager- English – Remote RO

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Source to Pay- Senior Manager- English Remote RO!
Senior Operations Manager role overseeing performance client relations team leadership and profitability. Focuses on key performance indicators delivery process improvement people management and driving operational excellence.
Responsibilities
Process:
Achieving metric targets contractually agreed with the customer as hygiene continuously improving on performance benchmarks
Analysing data and trends implementing projects for continuous improvement based on Lean Six Sigma methodologies
Owning implementation and delivery of Operational Excellence Framework including Visual Management System
Utilize capacity management tools to rightly schedule resources to meet demand for operations
Ensure the teams have all operational resources for example but not limited to IT Facility Training etc.
Own the creation update and maintenance of Standard Operation Procedures and Knowledge Management tool
Create reporting both for client and Genpact management for Operations review
Identify recurrent problems/issues in Operations and resolve

Client:
Showcase and practice excellent client handling skills to ensure customer satisfaction
Escalation tracking and resolution for client issues
Be part of the client organization to drive improvement projects
Own and hold periodic reviews with clients on Operational performance
Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy

People:
People management Ensuring Retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives
Being part of people initiatives organized by HR team and owning delivering on the same
Monthly Quarterly and Yearly Individual Performance discussions and appraisal
Developing development action plans coaching and mentoring team members developing talent organizing career path meetings with team members
Owning and facilitating team meetings daily for better process performance and enhancement
Conflict Management and resolving issues not only within team but also inter-team and cross functional
Maintain discipline and positive behaviour / environment in the team
Own 100% accurate and timely inputs for the team they supervise for salary leaves and incentives and other HR systems like employee health and safety regulations etc.
Own organization of motivational programs for team members
Participating in selection of new team members or hires within Genpact
Ensuring Learning Path for all team members is completed within deadlines

Profitability:
Input and maintain data in all HR and Finance related tools to ensure right billing
Drive productivity improvements within operations
Farm new opportunities for revenue enhancement or cost reduction

Qualifications we seek in you!
Minimum Qualifications
experience in team management;
Relevant team management experience over 40 people ;
Previous experience in a BPO/Call Centre/Shared Services environment (represents and advantage);
Project Management skills with skills on time and budget control;
Relevant industry experience for the position applied;
Role would require leading teams to ensure best in class shared service support to our global clientele in any of the domains: IT/ F&A/ Customer Service / Procurement/Insurance;

Preferred Qualifications/ Skills
Ability to interact with diverse customers in a multi-cultural environment.
Exhibit strong teamwork.
Can do attitude.
Strong interpersonal and communication skills.
Apply personal ethics honesty initiative flexibility responsibility and confidentiality in all areas of responsibility.
Apply a positive customer service attitude.
Strong problem solving skills;

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.