Vice President, Workforce Planning Management Chase Travel
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic Workforce Management team at Chase Travel Group where strategic workforce solutions are at the forefront of enhancing customer service and operational team delivers Chase Travel Group customer service businesses with strategic workforce solutions to meet customer demand enhance operational efficiency support business objectives and drive continuous improvement.
As a Vice President Workforce Planning Management within Chase Travel Group you will lead the strategic workforce planning efforts for the Workforce Management team. You will be responsible for developing and implementing strategies that impact staffing and service levels ensuring alignment with the organizations service objectives and financial will lead a team of workforce planners collaborate with key stakeholders and utilize data-driven insights to foster a culture of continuous improvement and operational efficiency.
Job responsibilities
- Lead and mentor a team of workforce planners fostering a collaborative and high-performance culture within the team and demonstrating proven leadership and team management skills enhancing strategic alignment.
- Identify opportunities for process improvements and implement best practices in workforce management focusing on innovative workforce strategies and continuous improvement to enhance operational efficiency.
- Stay updated with industry trends and innovations in workforce planning.
- Work closely with senior leaders across finance call center operations human resources recruiting training and voice of the customer teams.
- Build strong relationships with internal and external stakeholders to ensure alignment and effective communication.
- Engage with a wide range of stakeholders to align workforce strategies with overall business goals.
- Align workforce planning with servicing objectives and financial goals and develop and implement workforce planning strategies to ensure optimal staffing levels.
- Influence broader strategic decisions impacting staffing across Chase Travel Group.
- Utilize analytics data correlation and applied mathematics to drive workforce planning decisions.
- Employ advanced analytics to inform strategic workforce decisions rather than just financial reporting.
- Present data-driven insights and recommendations to senior leadership.
Required qualifications capabilities and skills
- 7 years of experience in workforce management for a contact center environment.
- Proven track record of strategic decision-making and effective team leadership.
- Bachelors degree in business workforce management statistics or a related field.
- Strong analytical skills with expertise in data correlation and applied mathematics.
- Excellent business acumen and presentation skills.
- Ability to build strong relationships and influence diverse stakeholders and clients.
Preferred qualifications capabilities and skills
- MBA or advanced degree preferred.
- Familiarity using workforce management software and tools.
- Proficient in creating and delivering presentations to executive audiences.
- Experience leading change management initiatives and managing complex projects.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
