Corporate Collections Specialist (Phoenix, AZ Hybrid)

Phoenix - USA

Hourly Salary: $ 20 - 33

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Salary Range: $20.00 to $33.05 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical dental vision life insurance and disability benefits
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

The primary responsibility is to build a relationship with our clients to help them manage any credit risk including collection efforts on delinquent balances onCommercial Creditaccounts. Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of outstanding addition candidates are expected to and includes handling inbound and outbound calls managing account referrals through the dialer offering payment solutions and ultimately supporting the client through a hardship.

Minimum Qualifications:

You will work as a team player within the structured service center environment which also include individual responsibilities
The successful candidate will be a top performer with a proven track record of success
They will be individuals with both competitive and strong will to win attitudes
Minimum 2 years of recent collections experience or 3 years of sales experience with some collections experience
Proven experience in negotiating in depth payment arrangements
Ability to manage multiple tasks within stringent time frames while maintaining accuracy
Moderate to highly analytical individual with strong financial acumen
Excellent written and verbal communication skills
Extremely flexible and adaptable in a changing environment
Proficient PC skills (MS Office) and web knowledge
High attention to detail and ability to adhere to American Express practices policies and procedures

Preferred Qualifications:

Call center experience preferred
Inbound/outbound call blends experience
Knowledge of Fair Debit Collection Practice Act and laws preferred
Experience with Risk initiatives as they pertain to client level risks
Commercial collections experience preferred
Skip tracing experience preferred

Additional Details:

Hours of Operations: Monday-Friday 5:00am 6:00pm Phoenix time (8:00am-8:00pm EST)
Hybrid work schedule (3 days in the office 2 days WFH)

Required Experience:

Salary Range: $20.00 to $33.05 hourly bonus benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.We back you with benefits that support your holistic well-being s...