Copy of Copy of Nice CX-One Support Engineer

Miratech is seeking a skilled NICE CX-One Support Engineer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare this role you will support NICE-based routing solutions IVR applications and play a key role in the migration of legacy call center systems to modern omnichannel platforms.
Youll work closely with cross-functional teams to troubleshoot complex issues optimize customer journeys and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment helping shape intuitive and efficient customer interactions within a regulated fast-paced industry.

Responsibilities:

• Provide L2/L3 support for NICE CXone suite of products.
• Troubleshoot and resolve issues in Studio scripting call flows and routing logic.
• Manage P1/P2 incidents perform RCA and ensure timely resolution.
• Handle communication and outage management for stakeholders.
• Update knowledge base (KT) and set up proactive monitoring and processes.
• Monitor scheduled changes and assess impact before implementation.
• Work with SMEs Infrastructure and Helpdesk teams on escalations.
• Coordinate day-to-day support activities including monitoring and alerting.

Qualifications :

• 5 years of hands-on support experience with NICE CXone products including scripting.
• Knowledge of SIP/VoIP/WebRTC protocols.
• Strong communication skills for stakeholder updates and incident handling.
• Strong troubleshooting and problem-solving skills.

Nice to have:

• Splunk (monitoring/log analysis).
• SQL / Informat for reporting and troubleshooting.
• REST API troubleshooting and support.
• Exposure to NLU platforms (Dialogflow Lex AI integrations).

We Offer

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time