Coordinator

Motivate your team to growand help our customers thrive.

About Northcott

At Northcott we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider we support people with disability to explore possibilities achieve goals and live the life they choose.

With more than 90 years of experience and a strong presence across NSW QLD and the ACT Northcott is one of Australias largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers with personalised and empowering support.

We are a registered NDIS provider employing more than 3000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

About My Role:

As a Coordinator at Northcott I lead the day-to-day operations of our Everyday Life Skills Work and Study Respite and Skills for Life Program ensuring our customers receive high-quality person-centred support in line with the NDIS Quality and Safeguarding Framework.

In this role I provide strong practice leadership supporting and guiding staff to deliver consistent values-based services. I champion open communication nurture a collaborative team culture and lead by example with empathy professionalism and integrity.

I bring a proactive mindset self-awareness and resilience always seeking ways to improve outcomes for both customers and the team. Through reflective practice and a commitment to continuous improvement I strive to create an environment where everyone can thrive.

On a daily basis I:

• Oversee and coordinate the Everyday Life Skills Work and Study Respite and Skills for Life Program ensuring delivery aligns with individual customer goals.
• Balance and prioritise the needs of both customers and the staff team promoting a supportive and efficient environment.
• Build and maintainstrong trusting relationships with customers families and team members.
• Apply a person-centred approach to assess identify and resolve challenges effectively.
• Provideongoing coaching and training to staff ensuring high-quality consistent service delivery.
• Manage operational responsibilities such asroster reviews reporting requirements and ensuring compliance with Northcotts Policies and Procedures.

How I Lead in This Role:

This role allows me to bring together my experience education and leadership skills to drive positive outcomes for both customers and staff. I:

• Apply mytertiary qualifications in Social Science Disability Recreation or a related field to support evidence-informed practice.
• Champion acustomer-first culture helping the team understand and respond to the unique needs of every individual we support.
• Identify and break down barriers to customer achievement exploring creative and practical solutions.
• Align decisions and practices with bothorganisational values and business unit objectives.
• Take a structured approach to planning managing daily through to annual tasks to ensure program and team success.
• Lead ahigh-performing cross-functional team across multiple programs encouraging innovation and empowering fresh approaches to challenges.
• Demonstrate strong knowledge ofNDIS Standards Workplace Health & Safety and the NDIS Quality and Safeguarding Framework.
• Effectively managecompeting priorities KPIs and business objectives in a dynamic customer-focused environment.

Why youll love working with us

• 5 Weeks Annual Leave Enjoy generous time off to recharge and maintain balance
• Wellness Perks: Fitness Passport and reduced insurance.
• Perkbox Access everyday savings discounts and wellbeing resources our way of supporting you beyond the pay packet.
  
• Salary Packaging I increase my take-home pay through packaging options including $15900 and $2650 for meals/entertainment.
• 13 Days Sick Leave I take the time I need to recover with paid leave when unwell
• Paid Maternity Leave I feel supported through lifes key moments with 14 weeks of paid leave after 12 months.
• Learning and career advancement opportunities and you will have your contributions valued.

If this sounds like the right fit for you wed love to hear from you.

To apply for the position please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience.