Learning Experince Manager Emergency Response (onsite Phoenix or Detroit)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries including the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments such as Total Rewards Wellness HR and Diversity we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employees career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What does a Learning Experience Manager really do

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating organizing and implementing all of our training programs and ensuring the success of our and our clients new hire training and onboarding will work closely with our Learning Experience Leaders managing a team of up to 8 Learning Experience Leaders as their direct reports and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to:

• Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments.

• Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily as employees are added or deleted.

• Create seats for new learning experience staff: this includes updated job descriptions duties and pay ranges.

• Interview for new learning experience staff: this should include interview questions regarding skillset and culture.

• Onboard learning experience staff: complete overview of TaskUs culture and job expectations.

• Set job expectations with learning experience staff: this includes all policies and procedures for training staff.

• Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured.

• Develop learning experience staff and Leadership with education and certifications: in the area of continued education trainers are expected to complete required certifications.

• Observe learning experience staff during training classes: to maintain excellence in their performance observations and evaluations will be conducted on a regular basis.

• Provide effective coaching and feedback for the development of learning experience staff.

• Provide KPIs and standards for each quarter for learning experience staff: this will include quarterly performance evaluations and goal setting.

• Provide tools/resources to assist in excellent training material creation: give access to all resources to maintain job function.

• Document information on each learning experience staff member: maintain electronic records for each learning experience leader.

• Receive and analyze training evaluation forms for each class: identify trends and patterns to help improve the training department reduce speed to proficiency targets and give high-quality feedback to clients to drive continuous improvement.

• Create and maintain training methodologies for the learning experience department: find innovative ways to enhance the training experience.

• Develop training courses to further educate current employees: to further educate our employees for their own respective growth and development.

• Maintain strong communication with Recruiting and Operations: co-create a strong cycle from pipeline to production closed-loop feedback cycles on trainees performance to improve candidate profile.

• Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

• Define and allocate the financial and technical resources and personnel necessary for the design implementation review evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.

• Ensure the training of workers in the aspects of occupational health and safety within the working day.

• Continuously improve training programs and other learning opportunities across the organization.

• Other duties as required.

Qualifications and Requirements

• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.

• Five years of previous training experience.

• Two years of previous management experience preferably in the training or learning development space.

• Two years of previous BPO experience preferably.

• Two years of previous technical support experience and/or emergency coordination emergency response or crisis management experience.

• Strong written and verbal communication skills.

• Strong coaching and mentoring skills.

• Travel required up to 25% of the time.

• Strong will to learn and adapt to quick change.

• Proficient in Microsoft Office and Google Suite applications required

• Strong confident and effective verbal and written communication skills are required.

• Strong interpersonal conflict management and mentoring skills

• Ability to work on a flexible schedule including weekends holidays evenings and long hours.

• High energy enthusiastic motivational training style

• Strong organizational planning project management problem resolution communication presentation facilitation and influencing skills are required.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager