Amazon Connect Specialist SA, US Federal Specialist Solution Architect Team, US Federal Specialist Solution Architect Team
Amazon Connect Specialist SA, US Federal Specialist Solution Architect Team, US Federal Specialist Solution Architect Team
Posted on :
27-09-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 138200 - 239000
Vacancy
1 Vacancy
Posted on :
27-09-2025
Job Description
Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world ranging from start-ups to leading web companies to Global 500 companies in industries such as financial services pharmaceuticals and manufacturing.
AWS Worldwide Public Sector (WWPS) is seeking an AWS Specialist Solutions Architects (SSAs) for Amazon Connect an AI-native contact center from AWS. An AWS SA Specialist are technologists with deep domain-specific expertise able to address advanced concepts and feature designs. As part of the AWS sales organization SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems.
WWPS serves tens of thousands of customers across government education nonprofit and healthcare organizations. As an SA Specialist within WWPS you will work with U.S. Federal customers to develop bespoke solutions using the Amazon Connect service along with the use of Amazons utility computing web services (e.g. AWS EC2 AWS S3 AWS RDS HPC and AWS CloudFront) directly with customers and our ecosystem of system integrators and solution providers. These customers face unique challenges in accomplishing complex missions with limited resources while trying to serve citizens more effectively and accelerate innovation and digital transformation.
Key job responsibilities
Your broad responsibilities will include:
-Helping U.S. Federal Civilian Government organizations implement innovative cloud computing solutions and solve technical problems.
-Owning the technical engagement and ultimate success around specific implementation projects.
-Defining implementation architectures responding to RFPs developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform.
-Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
-Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers largest and most critical business challenges.
-Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and public-speaking events such as AWS Summit AWS re:Invent etc.
-Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population to help them understand how to integrate Amazon Web Services solutions into customer architectures.
A day in the life
The Solutions Architects on our team provide exceptional technical design and thought leadership to the Federal Government markets while working with a sales and business development team. They lead efforts to capture and share best-practice knowledge among the AWS solution architect community. You get to learn from collaborate with and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. The typical day might include meeting with customers collaborating with AWS technical product managers working with others to build and test demonstrations and proofs of concept and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands-on with AWS every day.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
- 8 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 3 years of design implementation or consulting in applications and infrastructures experience
- 10 years of IT development or implementation/consulting in the software or Internet industries experience
- Bachelors degree or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
- Current active US Government Security Clearance of Top Secret or above
- Intermediate/advanced knowledge of the AWS services.
- Experience in a technical role within a sales organization.
- Experience within the Federal Government.
- Understanding of infrastructure and security requirements such as FedRAMP Moderate/High HIPAA DoD SRG CJIS etc.
- Demonstrated experience leading or developing high quality enterprise scale software products using a structured system development lifecycle.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
AWS Worldwide Public Sector (WWPS) is seeking an AWS Specialist Solutions Architects (SSAs) for Amazon Connect an AI-native contact center from AWS. An AWS SA Specialist are technologists with deep domain-specific expertise able to address advanced concepts and feature designs. As part of the AWS sales organization SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems.
WWPS serves tens of thousands of customers across government education nonprofit and healthcare organizations. As an SA Specialist within WWPS you will work with U.S. Federal customers to develop bespoke solutions using the Amazon Connect service along with the use of Amazons utility computing web services (e.g. AWS EC2 AWS S3 AWS RDS HPC and AWS CloudFront) directly with customers and our ecosystem of system integrators and solution providers. These customers face unique challenges in accomplishing complex missions with limited resources while trying to serve citizens more effectively and accelerate innovation and digital transformation.
Key job responsibilities
Your broad responsibilities will include:
-Helping U.S. Federal Civilian Government organizations implement innovative cloud computing solutions and solve technical problems.
-Owning the technical engagement and ultimate success around specific implementation projects.
-Defining implementation architectures responding to RFPs developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform.
-Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
-Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers largest and most critical business challenges.
-Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and public-speaking events such as AWS Summit AWS re:Invent etc.
-Develop and support an AWS internal community of technical subject matter experts worldwide. Create field enablement materials for the broader SA population to help them understand how to integrate Amazon Web Services solutions into customer architectures.
A day in the life
The Solutions Architects on our team provide exceptional technical design and thought leadership to the Federal Government markets while working with a sales and business development team. They lead efforts to capture and share best-practice knowledge among the AWS solution architect community. You get to learn from collaborate with and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. The typical day might include meeting with customers collaborating with AWS technical product managers working with others to build and test demonstrations and proofs of concept and writing technical content such as blog posts and papers. It might also include reading technical news bulletins to stay abreast of changes in technology that affect your partners and getting hands-on with AWS every day.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
- 8 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 3 years of design implementation or consulting in applications and infrastructures experience
- 10 years of IT development or implementation/consulting in the software or Internet industries experience
- Bachelors degree or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
- Current active US Government Security Clearance of Top Secret or above
- Intermediate/advanced knowledge of the AWS services.
- Experience in a technical role within a sales organization.
- Experience within the Federal Government.
- Understanding of infrastructure and security requirements such as FedRAMP Moderate/High HIPAA DoD SRG CJIS etc.
- Demonstrated experience leading or developing high quality enterprise scale software products using a structured system development lifecycle.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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