Manager, Document Services

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2700 diverse individuals access competitive rewards and benefits and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As the Manager Document Services you will lead the transformation of document and imaging services across the organization. This role goes beyond operational oversight to become a strategic enabler of digital innovation process optimization and employee experience. You will ensure services are not only reliable and efficient but also future-ready - supporting internal stakeholders enhancing member service and driving enterprise-wide improvements.

This is a permanent full-time role based at ourVancity head office. To support the team and business operations this role will require you to work in-office 1 to 2 times a week.

How Youll Make an Impact:

• Lead Digital Transformation: Identify and implement opportunities to digitize document workflows reduce paper dependency and enhance data accessibility and security.
• Drive Operational Efficiency: Continuously assess and improve document services to eliminate friction reduce turnaround times and support scalable growth.
• Enhance Employee Experience: Collaborate cross-functionally to streamline tools and processes that impact employee productivity and satisfaction.
• Project Management Leadership: Apply strong PM skills to scope plan and execute strategic initiatives that align with organizational goals.
• Strategic Business Partnering: Leverage deep understanding of the business to make informed recommendations that support innovation compliance and member value.
• Vendor & Stakeholder Engagement: Build and manage relationships with external vendors and internal stakeholders to ensure service delivery meets evolving business needs.
• Mail & Imaging Oversight: Ensure internal and external mail distribution and imaging services are aligned with service level expectations and business requirements.

What Youll Bring to the Team:

• Proven experience in managing document services imaging or operational support functions
• Strategic mindset with the ability to connect day-to-day operations to broader organizational goals
• Strong process improvement and problem-solving skills with the ability to develop and implement practical solutions
• Experience managing vendor and supplier relationships with the ability to negotiate and ensure accountability
• Excellent organizational communication and stakeholder management skills
• A collaborative leadership style with the ability to lead teams and work cross-functionally

Youll Thrive Here If You Are:

• Strategic Thinker You anticipate future needs align document services with organizational goals and create solutions that drive efficiency and growth
• Operational Expert You bring deep knowledge of document management process optimization and compliance to ensure reliable effective service delivery
• Collaborative Leader You build strong relationships with stakeholders vendors and your team to deliver seamless member-focused services

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

The salary range for this role is $91000 to $136400. Base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time.
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Manager