Admin and Customer Service Officer
Admin and Customer Service Officer
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Job Description
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Shape the future of Defence logistics with Toll Group.
Are you ready to put your organisational and customer service skills to work in a role with national significance
At Toll Group we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.
Were looking for detail-oriented and professional Admin and Customer Service Officers to support site operations across multiple locations in Australia.
Based at RAAF Williams in Laverton West Melbourne in this role youll be the first point of contact for Defence stakeholders and a vital link in ensuring the smooth operation of warehouse and distribution activities.
This is more than just administration. Its about accuracy professionalism and supporting Australias Defence capability through high-quality service and compliance.
Why join us
When you join Toll Group youre not just taking a job youre joining a global team of more than 16000 people driven by one shared purpose: to deliver what matters.We offer:
Industry-leading training and career development.
Supportive inclusive teams with approachable leaders.
Opportunities to grow across a global logistics network.
A role where your work has national impact.
How youll make the right impact
As an Admin and Customer Service Officer youll play a critical role in supporting both operational teams and external stakeholders. Reporting to the Operations Manager you will:
Provide frontline customer service to Defence stakeholders and internal teams.
Accurately maintain documentation records and data entry across relevant systems.
Support daily administration and reporting requirements for warehouse and distribution activities.
Respond to enquiries complaints and escalations in a timely professional manner.
Assist with preparing reports correspondence meeting packs and KPI tracking inputs.
Support onboarding and compliance documentation for new personnel.
Contribute to a positive workplace culture and ensure service standards are consistently met.
What youll bring
Were looking for motivated individuals who bring:
At least 3 years experience in administration customer service or logistics support.
Experience in logistics warehousing or Defence-related environments (preferred).
Relevant qualifications such as a Certificate III or IV in Business Administration Logistics or related fields will be highly regarded.
Proficiency with Microsoft Office (Excel Word Outlook) and ERP/WMS platforms.
Strong written and verbal communication skills.
Excellent organisational and time management ability.
High attention to detail and a customer service mindset.
Ability to work both independently and as part of a team.
Eligibility to make the grade
To apply for this role you must:
Be an Australian Citizen.
Be eligible to obtain and maintain an AGSVA Defence Security Clearance.
Be prepared to undertake pre-employment checks including criminal history medical and other background assessments.
Next Steps
Ready to use your admin and customer service skills to support Defence operations
Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the apply link.
Apply now and help deliver what matters directly supporting Australias Defence capability.
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Required Experience:
Unclear Seniority
Employment Type
Full-Time
