Public Area Attendant (Houseperson)
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Job Location:
Kitty Hawk, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Public Area Houseperson Job Summary:Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas guest requests/needs and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.
*This is for the 3pm-11pm shift*
Hilton Garden Inn Outer Banks Company Benefits:(dependent upon hours/tenure/performance)
- Compensation:$15.00per hour
- Weekly Cash Incentives based on previous weeks work-load (equates to an extra one to three dollarshourly)
- Paid Vacation
- Paid Birthday
- Time and a half pay for Holidays (Easter Thanksgiving Christmas)
- Medical Dental and Vision plans
- 401K Plan - Company matches up to 3%
- Team Member Travel Program - highly discounted rates at Hilton Brand hotels
- YMCA Corporate Discount
- Monthly Incentives
- Seasonal Bonuses
- Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
- Employee Recognition and Appreciation Program
- Employee Meal Program (Your meal is FREE if youre on the clock!) and other Restaurant Discounts
ESSENTIAL FUNCTIONS
- Keep lobby areas and furniture clean and neat.
- Clean guest landings and vending rooms.
- Clean and maintain all stairwells including ground floor tile.
- Vacuuming carpet cleaning sweeping mopping heavy cleaning.
- Check and maintain the physical condition of the hotel.
- Clean public restrooms and replenish amenities including employee restroom.
- Obtain assignments from Front Desk and HelloShift.
- Check your equipment; make sure to restock for next shift.
- Know the security procedures for entering a guest room.
- Report damages to Front Desk.
- Answer Relay Radio and HelloShift when requested.
- Empty trash cans (indoor/outdoor).
- May be required to clean guest rooms.
- Keep Indoor/Outdoor Pool Fitness Centers Business Center clean and stocked.
- Keeps elevators and elevator tracks clean and free of dirt.
- Accommodate guest special requests and deliver items courteously.
- Answer guest questions regarding hotel and local area facilities and services.
- Responsible for the proper administration of key control for issued keys.
- Carry out any reasonable request by management that you are capable of performing.
- Must be available day before & day of QA Inspection.
- Turn in daily shift checklist to management.
TECHNICAL SKILLS
- Familiar with frequently used standard operating procedures.
- Ability to work independently with minimum supervision prioritizing pertinent tasks.
- Ability to communicate effectively both written/verbally with diplomacy and respect.
- Individual must possess a good work history and stability.
- Willingness to respond to emergency situations on short notice.
- Individuals must be service and detail oriented.
- Must comply with all department hotel and corporate standard operating procedures.
- Responsible for knowing Hotel emergency procedures.
- Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.
- Use company approved cleaning chemicals for each assigned task.
GUEST RELATIONS
- Be ready available/approachable for all guests.
- Take proactive effort when dealing with guest concerns.
- Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS
In addition to performance of the essential functions this position may be required to perform a combination of supportive functions determined by management:
- The hotel operates 7 days a week 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
- Carry out all reasonable requests by leadership team.
- Comply with department uniform and appearance standards.
- Must be capable of how to read write and speak English fluently.
OBX Resort LLC DBA Hilton Garden Inn is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including age sex color race creed national origin religion marital status sexual orientation political belief or disability.
Key Skills
- Customer Service
- Hospital Experience
- Hotel Experience
- Taleo
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Computer Literacy
- Guest Services
- Cash Handling
- Commercial Cleaning
About Company
Line Cook Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for cleani...
