Senior Manager, Renewals
Senior Manager, Renewals
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Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity
We are seeking an experienced highly motivated Senior Manager Renewals to be a part of our Customer Success organization. This leadership position is responsible for supporting aligning and enforcing renewal priorities including timely renewals uplift maximization moving customers to better contract vehicles and increasing the number of multiyear renewal contracts.
This is a demanding role that requires strong leadership priority management collaboration and interpersonal skills as well as previous experience in a renewals leadership role. The Manager Renewals is responsible for ensuring that their team is focused on minimizing financial attrition (near and long-term) securing favorable terms identifying growth opportunities and providing data insights back to the business.
Responsibilities
Lead and develop a team of Renewal Managers providing coaching mentorship and performance management to drive excellence in renewals execution.
Develop and implement key performance metrics to measure team success improve forecasting accuracy and identify areas for optimization.
Act as a strategic thought partner in the evolution of the renewals function bringing insights and recommendations to drive process and customer experience improvements.
Champion a customer-first approach while balancing business objectives ensuring customer needs are met during renewal discussions.
Communicate effectively with leadership on key renewal trends forecast risks and operational improvements. Share ideas and insights to continuously improve the renewal process and customer experience.
Own and optimize the renewals process ensuring efficiency predictability and alignment with broader customer retention strategies.
Ensure renewal forecast accuracy prioritization on-time execution multi-year growth and price increases across assigned portfolios.
Strategize for more effective negotiation early renewal closing risk mitigation collaboration with Customer Success and account de-escalation.
Drive short-term and long-term revenue impact by minimizing financial attrition and securing favorable terms.
Oversee operational responsibilities including weekly forecast management renewal hygiene Salesforce improvements (identification scoping testing) and leading monthly At-Risk/Churn review meetings with the Chief Customer Officer.
Partner cross-functionally (e.g. Customer Success Legal Deal Desk Sales Ops and Finance) to develop comprehensive win strategies for renewal events.
Provide a pathway to success for deals requiring creative solutions or leadership involvement.
Leverage Salesforce as the single system of record to streamline and optimize daily renewal operations.
Required Skills/Experience
Bachelors degree or equivalent global experience
3-5 years of demonstrated success in a Renewals Sales or Account Management leadership role with a strong track record of building high-performance teams within a software sales environment
Proven track record of exceeding quota and KPIs along with strong organizational operational and analytical skills
Approaches work with empathy craftsmanship and a growth mindset - you are a self-motivated and proactive team player.
Effective collaboration and communication skills to work well across teams and functions
Highly effective communicator capable of explaining complex situations clearly and credibly at all levels
Comfort negotiating complex license agreements
Strong customer management and negotiation skills
Ability to manage analyze and track data across sophisticated and complex renewal cycles
Ability to work in a fast-paced environment and effectively prioritize and delegate
Excellent organization time management and attention to detailespecially in data entry and management
Ability to quickly learn and adapt to new tools and systems
Location
This position will be hybrid working 3 days/week in our office in Atlanta GA or Oakville ON.
WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.
Wellness days
Whats better than a long weekend An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible time and remote work
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit.
Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
Senior Manager
Employment Type
Full-Time
