Sr. Manager, Rewards
Sr. Manager, Rewards
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Job Description
Targeted Compensation Range: $135000- $165000
Job Summary:
The Sr. Manager Rewards is responsible for leading the strategy and execution of iHerbs Rewardsprogram. The role will work with executive stakeholders to develop and optimize a world class loyalty platform and collaborate with cross-functional resources.
Job Expectations:
- Own the Rewards program with proposing a multi-year loyalty strategy and roadmap with financial impacts and guardrails.
- Define the high value actions for loyalty across acquisition retention and reactivation that drive LTV.
- Lead iHerb Rewards marketing initiatives working with cross-functional teams to design build and optimize reward programs.
- Model and continuously fine-tune program costs incremental revenue and overall program return.
- Collaborate internally with marketing technology product legal accounting and more teams to define features and data requirements of both campaigns and program enhancements.
- Ensure ongoing legal and SOX compliance documenting policies and processes for audit purposes.
- Work agilely across both our internal proprietary Rewards platform as well as external solutions to create a best-in-class experience for our customers.
Knowledge Skills and Abilities:
- Strong communication skills: listening verbal and written
- Proven cross functional team leader with the ability to effectively interact and present at all levels including Senior Management and Executive level.
- Must be able to motivate develop and direct teams from across the world
- Highly proficient in web/digital analytics
Experience Requirements:
- 5 years of marketing experience in areas including loyalty/rewards CRM email/push customer segmentation and promotions in a fast paced B2C environment
- Experience in leading design and execution of programs across multiple communication channels including direct mail email push and web
- Experienced with marketing automation platforms and technology (Tableau Braze Simon Data etc)
- Ecommerce or VMS industry experience a strong plus
- Google Sheets / Excel experience needed
- Asana Confluence Jira experience preferred
#LI-LR1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits visit us at .
Anticipated Pay Scale:
$115850 - $184307 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.
Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity
iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Required Experience:
Manager
Employment Type
Full Time
