At TreviPay we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options TreviPay brings 40 years of experience serving leaders in manufacturing retail and transportation.
Every day TreviPay employees are challenged and empowered in a supportive collaborative entrepreneurial environment.
General Summary:This position is for a self-motivated results oriented enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs to include interacting with internal teams and external clients customers and merchants.
Principal Duties and Responsibilities for Client Accounts Receivable Specialist I
Facilitate the execution of TreviPays Standard Operating Procedures (SOP) to support B2B collection efforts
Provide an elite customer experience in all interactions via phone email and meeting with both internal and external stakeholders
Answer incoming phone calls make outbound calls and successfully respond to customer inquiries
Meet/exceed departmental KPIs (past-due rate 60%)
Demonstrate the ability to meet/exceed both quality and productivity performance expectations
Respond to customer/client inquiries in an accurate and timely manner
Respond to requests for information such as payment history and open invoice requests and navigate core systems as needed
Demonstrate the ability to solve for root cause helping to set customers up for future success
Qualifications Competencies/Skills
Ability to multi-task and make routine decisions
Ability to work quickly and accurately simultaneously
Ability to meet deadlines
Customer-centric focus and professional demeanor
Strong communication skills including writing speaking and active listening
Positive attendance dependability and reliability
Proven ability to assess prioritize and balance daily workload
Proficient knowledge of Windows applications including Outlook intermediate Word and Excel
Attention to detail
Listens with empathy
Years of Experience
0-1 years of experience preferred Education (High School Diploma Associate Bachelors Masters)
High School/ College/ Bachelor Degree preferred
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical dental vision FSA Life/AD&D long and short term disability
401K matching
Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customers day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contactto request an accommodation. 
Client Accounts Receivable Specialist I
