Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
Contribute to the implementation of Grid OS WAMS solutions.
Own technical deliverables during the entire lifecycle of the projects.
Engage throughout the full lifecycle of assigned projects participating in decisions on architecture design and functionality to keep programs on track in terms of budget time and customer expectations.
Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments.
Also make standard recommendations on workflow application interface reports testing and uploads to customers through the implementation process.
Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own -depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.
Required Qualifications:
Desired characteristics but not all mandatory:
Experience with behaviors and operations of WAMS systems
Experience with software integration
Knowledge of Windows or Linux administration systems
Knowledge of SQL databases
Experience with virtual machines and virtualizations (VMware Citrix Hyper-V)
Knowledge of network protocols (TCP / IP)
Basic knowledge of scripting languages (Perl / PowerShell / VBScript)
Basic knowledge of programming languages such as C C C # Java);
Advanced knowledge of the ISO27001 standard is appreciated
Knowledge of IEC Protocols or other industrial protocols
Experience with RDBMS: Oracle MSSQL Server PostGRE
Diagnostic skills
Knowledge of English (written and spoken) - advanced level
Availability for travel 10-15% of the time (max 1 month per year)
Additional Information
Relocation Assistance Provided: No
Job Description SummaryProvides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Accountable for the quality of ...
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
Contribute to the implementation of Grid OS WAMS solutions.
Own technical deliverables during the entire lifecycle of the projects.
Engage throughout the full lifecycle of assigned projects participating in decisions on architecture design and functionality to keep programs on track in terms of budget time and customer expectations.
Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments.
Also make standard recommendations on workflow application interface reports testing and uploads to customers through the implementation process.
Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own -depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.
Required Qualifications:
Desired characteristics but not all mandatory:
Experience with behaviors and operations of WAMS systems
Experience with software integration
Knowledge of Windows or Linux administration systems
Knowledge of SQL databases
Experience with virtual machines and virtualizations (VMware Citrix Hyper-V)
Knowledge of network protocols (TCP / IP)
Basic knowledge of scripting languages (Perl / PowerShell / VBScript)
Basic knowledge of programming languages such as C C C # Java);
Advanced knowledge of the ISO27001 standard is appreciated
Knowledge of IEC Protocols or other industrial protocols
Experience with RDBMS: Oracle MSSQL Server PostGRE
Diagnostic skills
Knowledge of English (written and spoken) - advanced level
Availability for travel 10-15% of the time (max 1 month per year)
Additional Information
Relocation Assistance Provided: No
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