Tech Support Coordinator (Position located in Sheffield, United Kingdom)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.
To learn more about our team and office culture in England (UK) visit the following links.
Careers Page: Tech Support Coordinator serves as the central point of contact for incoming support requests managing the flow of tickets and calls within the support department. This role is crucial in triaging issues providing initial assistance and ensuring efficient routing of complex problems to appropriate technicians. The ideal candidate excels in organization communication and basic troubleshooting with a focus on maintaining smooth support operations and enhancing customer satisfaction through prompt and effective issue management.
Responsibilities:
- Manage and route support requests through the ticketing system to appropriate technicians
- Triage incoming support requests prioritizing and categorizing issues effectively
- Handle incoming support calls providing first-line assistance and escalating complex issues
- Communicate with customers to gather detailed information for accurate issue definition
- Resolve simple support requests promptly and efficiently
- Coordinate internal departmental requests ensuring proper routing and follow-up
- Maintain the ticketing system by entering email requests and monitoring the queue
- Ensure timely resolution of support tickets through proactive queue management
- 2 year degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome Internet Explorer etc.)
- 1 year of phone customer service experience preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong customer service skills
Our Fantastic Benefits
Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
KnowBe4 HRM+ is your all-in-one platform for security awareness training, cloud email protection, & more. Trusted by 47 of the top 50 cybersecurity firms.
