Customer Service Advisor
Customer Service Advisor
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Job Alert
You will be updated with latest job alerts via email
£ 24796 - 26824
1 Vacancy
Job Description
Customer Service Advisor - Birmingham City Council Contact Centre
Permanent
Grade
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Do you have a passion for delivering excellent customer service
We are looking for enthusiastic and customer-focused individuals to join our Customer Services Team in Birmingham City Councils Contact Centre. As the nerve centre of our operations the Contact Centre plays a vital role in supporting Birmingham citizens.
What Youll Be Doing:
As a Customer Service Advisor you will be fully trained to:
Respond to customer enquiries ensuring accurate information is provided and guiding them to the appropriate council services via digital channels or telephone.
Handle a wide range of calls from diverse customers delivering high levels of satisfaction by getting it right the first time.
Provide consistently excellent customer service and achieve positive outcomes for our citizens.
Take ownership of customer complaints resolving them professionally and compassionately following the correct procedures.
What Were Looking For:
Strong communication and interpersonal skills
A commitment to delivering outstanding customer service
Ability to work in a fast-paced environment
Problem-solving skills and a proactive attitude
Experience of working in a Local Authority Customer Contact Centre
Why Join Us
We welcome applications from individuals with caring responsibilities and offer flexible working options to support work-life balance.
Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
For any informal enquires please contact:
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Job Description and PersonSpecification
Required Experience:
Unclear Seniority
Employment Type
Full-Time
