Customer Authentication and Investigation Support Agent

Position Description:

The selected candidate will play a key role in preventing fraud and identity theft by conducting investigations and verifying membership applications among other tasks. If you are passionate about research and have excellent investigative and organizational skills join us!

Your future duties and responsibilities:

- Carefully verify membership applications in accordance with established procedures in particular to check their legitimacy.
- Receive collect analyze and evaluate information concerning certain clients (companies).
- Effectively document verification activities and write investigation reports with accuracy rigor conciseness and relevance for each investigation under your responsibility.
- Perform telephone and/or virtual verifications with applicants via Teams.
- If necessary perform verifications with the account manager of the financial institution or accounting firm. (if applicable)
- Bring any suspicious situations to the attention of your manager/team leader
- Respond to requests for information from government agencies or police forces
- Produce and validate the required reports on a monthly basis
- Respond to customer requests particularly those relating to infrastructure security and the protection of personal information
- Advise operational sectors on certain situations relating to user or customer authentication
- If necessary perform various administrative tasks in support of other management teams.

Required qualifications to be successful in this role:

- High school diploma
- Strong communication and customer service skills
- Possess good analytical skillsability to examine a situation from different angles and ask questions
- Good priority management
- Demonstrate a good sense of rigor attention to detail and responsibility
- Bilingualism (French and English)
- Excellent time management and organizational skills

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.