Operations Associate 4

Warren - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Manufacturing

Job Summary

SUMMARY:

The associate plays a key role in managing course schedules registration advising surveys capstone projects and reportingeach designed to support learner success and drive measurable business value. The ideal candidate is highly organized detail-oriented and thrives in a fast- paced collaborative environment. They are committed to enabling employees to grow through flexible distance-learning opportunities that align with GMs strategic goals.

KEY RESPONSIBILITIES:

Course Planning & Registration

Maintain and update the Master Course Schedule (MCS) including 25 year projections

Build and revise Course Catalogs and Registration Forms

Update registration dates and student eligibility records

Conduct enrollment checks and ensure data accuracy

Support student registration

Support development and launch of new certificate and degree programs

Coordinate course offerings via the Request for Proposals (RFP) process (4x/year)

Administer and document academic policies and procedures

Support executive and university partnership reviews

Learner Experience Engagement & Advising

Provide daily support via email Teams Slack and Viva Engage

Advise students on admissions registration LOA plan of study and graduation

Respond to inquiries regarding program selection and university requirements

Guide learners through academic pathways and program milestones

Foster learner success through timely communication and personalized advising

Log and track student inquiries and compile service statistics

Support nomination and selection processes for funded organizations

Support curriculum development initiatives

Monitor shared mailboxes and distribute communications appropriately

Data & Reporting

Assist in statistical reporting of program metrics and operational performance

Contribute to curriculum reviews and quality assurance processes

Provide data and documentation for internal reports and presentations

Support GM TEP Sustainability reporting

Coordinate with Finance: Billing & Registrations

Reconcile TEP and university registration data to assist with invoice processing

Create and share registration-related expense forecasts with Global Talent Finance

Assist with billing issue resolution and ensure timely documentation

Monitor and report on operational and financial metrics

Graduation & Recognition Events

Coordinate logistics communications and media production for in-person graduation event

Compile graduate data and coordinate with GM Achievers and recognition teams

Support evet feasibility study and event costing

Student Records & Approvals

Process student approvals and maintain active student lists

Manage certificate and non-degree program approvals

Reconcile registration lists and maintain vital records and documentation

Marketing & Communications

Develop and implement strategies to increase program visibility

Host informational sessions and create promotional content

Maintain and update the TEP website SharePoint and Slack pages

Alumni Engagement

Maintain alumni database and facilitate alumni network activities

Conduct alumni feedback surveys (23 years post-graduation)

Track engagement metrics and support alumni communications

Reporting & Data Tools

Design and maintain PowerBI dashboards for program tracking

Create and manage web forms reports and site content

Document key university dates and maintain operational calendars

Support system change management and tool deployment

REQUIREMENTS:

Degree - Bachelors degree in Education Business Administration HR or related field Years of experience at least 8 years experience

1 Experience with Microsoft Suite tools Sharepoint PowerBI Microsoft Forms. Need to be really strong with this

2 Experience with customer support student services (academic programs would stick out)

3 Soft skills are VERY important organized approachable great communicator

Required Experience:

SUMMARY:The associate plays a key role in managing course schedules registration advising surveys capstone projects and reportingeach designed to support learner success and drive measurable business value. The ideal candidate is highly organized detail-oriented and thrives in a fast- paced collabor...