DT Technical Support Specialist
DT Technical Support Specialist
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$ 56600 - 88400
1 Vacancy
Job Description
About JLG an Oshkosh company
JLG began in 1969 when our founder John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment training opportunities and trusted support within the access industry. We are a global company and our productsincluding mobile elevating work platforms telehandlers utility vehicles and accessoriescan be found all over the world.
SUMMARY:
Responsible for supporting enterprise organization information technology requests incident management and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.
YOUR IMPACT:
Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation configuration response time and ensure customer support excellence.
Working on small projects and operational tasks
Intimate knowledge of the ITIL process ticket resolution and stakeholder response
Enhance technical knowledge and capabilities through training understanding technical/organizational direction and cross-training.
Support and troubleshoot software applications on desktop and laptop computers including basic to advanced operations and general computer use.
Foundational troubleshooting network and connection issues for AV equipment OT gear and telephony (Cisco/Avaya).
Document user requests and actions in ServiceNow ticketing system.
Foundational troubleshooting client device break-fix IMAC imaging and incident response support (PC laptop iPad USB encryption etc.).
Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
Contribute to helpdesk SOPs and training manuals for level I and II support.
Utilize office product suites including M365 cloud applications (Word Excel PowerPoint Outlook OneDrive Teams etc.).
Other duties as assigned.
Regular attendance is required.
MINIMUM QUALIFICATIONS:
Two (2) or more years of experience in the field or in a related area.
Hardware operating systems ITSM ITIL
Written and verbal communication skills customer service issue resolution and problem solving
STANDOUT QUALIFICATIONS:
Bachelors degree in Information Technology or related field.
Pay Range:
$56600.00 - $88400.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.
Required Experience:
IC
Employment Type
Full-Time
