YOUR IMPACT Your activities and contributions will have a direct impact on Agio and its customer base. Through your day to day activities your key objectives are: Provide consistent and thorough updates to clients - Be a subject matter expert and trusted advisor to our clientstechnology staff
- Ensure you are alwaystaking into accountthe clients security when implementing new technologies or making changes for our clients
OBJECTIVES YEAR ONE - Engage with clients lead projects and be a technical escalation point for support staff
- Becomean expert in one of our top clients containerized environment
- Become proficient in other listed job requirements
JOBSUMMARY - Must be a self-starter able to work through issues from start to finish with little assistance reporting on root cause providing recommendations for resolution.
- Should have previous hands onLinux serverexperience andmust be comfortable with taking escalations on advancedserverissues from the rest of the support organization.
- On-call is required as a part of this role. Engineer would be expected to be available when necessary to take escalations from systems engineers and team leads.
- Must be flexible to work long days or weekends when necessary for client implementations systems upgrades or other projects.
- Expected to work as part of a team not on an island and be openly collaborative when working through issues with other team members so they can address issues during future occurrences.
RESPONSIBILITIES - Speakto clientsregardingtheir technology needs and making recommendations
- Troubleshoot issuespromptlyand perform Root Cause Analysis
- Work cases from aticketing system andprovidequality updates to clients and team
- Document all work completed and train support staff on client systems
REQUIREMENTS - 3-5years Linux serveradministrationexperienceincludingbut not limited to:
- Strong understanding of Linux patch/package management.
- Strong understanding of File System Technologies including (NFSGlusterFSAutoFS Samba CIFS)
- Strong understanding of OS performance tuning.
- Strong understanding ofrsync.
- Strong understanding of using OS tools to diagnose hardware issues
- Shell scripting
- 2-4years Storage/Network experience from Linux/UNIX perspective
- Ability to troubleshoot SAN issues
- Ability to troubleshoot iSCSI.
- Ability to troubleshoot networking issues
- 1-3yearsin centralized authentication services preferred
- 1-3years working with containers is a must. Docker preferred.
- 1-3years in Automation toolse.g. Puppet/Ansible preferred
- 2-3years VMWareESXipreferred. Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.
|