Field Engineer – End User Device Support
Field Engineer – End User Device Support
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Job Description
Role Overview:
We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada. This role is based in Montreal and involves supporting a wide range of devices including laptops desktops tablets iPads and point-of-sale (POS) systems. The engineer will also participate in a rotating on-call schedule to ensure 13x7 coverage.
Key Responsibilities:
Provide remote support for laptops desktops tablets and iPads running Windows 10/11.
Troubleshoot hardware and software issues including basic component-level diagnostics.
Support POS systems used in Nespresso Boutiques across Canada.
Perform daily visual checks of meeting room equipment and restart devices as needed.
Image laptops desktops and tablets using Windows 11 imaging tools.
Provide basic support for desktop applications such as Microsoft Office VPN clients and collaboration tools.
Use SCCM for basic device management and software deployment.
Monitor devices using the Meraki Dashboard (L1 level).
Basic Lan/wifi Network troubleshooting
Participate in an on-call rotation (5 hours/day) in addition to regular 8-hour shifts.
Collaborate with internal IT teams and escalate issues when necessary.
Required Skills & Qualifications:
8 years of experience in IT support or field engineering roles.
Proficiency in Windows 10/11 OS and hardware troubleshooting.
Experience with device imaging and deployment processes.
Basic knowledge of SCCM and Meraki
Familiarity with POS systems and retail IT environments is a plus.
Strong communication and interpersonal skills.
Fluent in both English and French (spoken and written).
Ability to work independently and manage time effectively in a remote support setting.
Employment Type
Full-time
