Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Training Analyst
Work Location: Detroit MI48226
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid (Once a week)
Dept: Membership & Billing Op
Engagement Description
- The primary responsibly of the role is focused on curriculum development including the creation of desk-level procedures quiz questions training activities facilitation guides computer-based training courses as well as documentation maintenance.
- This role will utilize SharePoint for documentation administration which includes managing desk-level procedures and requests tracking training quiz scores and statistics and identifying/implementing process improvement workflows that will streamline training and documentation.
- Analyze current processes to identify opportunities to streamline work activities and modernize our training curriculum and delivery.
- Requires support of department projects and initiatives to ensure training / documentation is aligned with projects and changes to processes.
- Collaborates with teams within the division to understand documentation change requests discuss upcoming projects or initaitive that may impact procedural or training documentation.
Top 3 Required Technical Skills/Experience
- SharePoint
- MS Office Suite
- Power Automate
Required Skills/Experience The rest of the required skills/experience. Include:
- Accuracy / Attention to Detail
- Technology Adaptability
- Instructional Writing
- Time Management
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Organized
- Analytical
- Critical Thinking / Problem Solving
- Excellent Communicaiton
TekWissen Group is an equal opportunity employer supporting workforce diversity.