ServiceNow Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title ServiceNow Business Analyst
Location Riyadh Saudi Arabia (onsite; all nationalities considered)
Interview Mode- Video
Duration: 12 Months Contract
Shift Timing: Sunday Thursday Saudi time
Additional Benefits (onsite):
- Medical insurance (self)
- 22 days of annual paid leave
- Business visa
- Annual flight
Key Responsibilities
- Requirement Gathering: Collaborate with stakeholders to capture needs and document as user stories functional specs and process flows.
- Process Design & Improvement: Optimize and automate business processes within ServiceNow; identify bottlenecks.
- Solution Implementation & Testing: Work with developers for correct implementation provide configuration input and support User Acceptance Testing (UAT).
- Stakeholder Liaison: Act as primary contact between business users and technical teams.
- Training & Support: Create training materials conduct sessions and provide ongoing end-user support.
Skills & Knowledge
- ServiceNow Business Analyst experience (ITSM and CSM modules)(MUST HAVE)
- Strong knowledge of core ServiceNow modules: ITSM (Incident Problem Change Request) and CSM
- Excellent analytical communication and documentation skills
Experience with Agile/Scrum methodologies and tools
Thanks!
Employment Type
Full-time
