SystemSoftware Technician-II 21772

Integrations Onboarding Specialist - Merchant Experience (D3) Hybrid Tempe Office **Fingerprinting Required** 42% MARK-UP CAP About the Team The Integration Operations Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches and transitions to new providers. As part of the Merchant Services Core Onboarding teams we enable Merchants to reach their revenue goals faster acting as their technical consultant we troubleshoot issues with precision and empathy. With adept communication skills and a #one-team-one-fight work ethic we liaise with internal stakeholders in S&O Product BTA/BizApps and external provider partners in the Restaurant New Verticals line of business delivering efficient quality-driven and human onboarding experiences. About the Role The Integrations Specialist is on the frontlines providing every merchant a best-in-class integration onboarding experience during their journey with DoorDash. Integrations Specialists also take part in creating and automating processes for Integrated Onboarding flows scoping and piloting new tools for integrated products and working cross-functionally with S&O Product Sales and Engineering to enhance operational efficiency grow merchant revenue and contribute to the success of our companys capital initiatives. This role is preferred local but remote acceptable. Local candidates are required to be in the office at least every Thursday in 2025. The core working hours are Monday through Friday 8 am - 5 pm MST. Youre excited about this opportunity because you will Create delightful customer experiences that help empower and grow merchants businesses. Conduct deep dives to root cause merchant issues and find creative solutions to enable long-term success. Collaborate cross-functionally to evaluate and rigorously test new tools and processes ensuring that they meet the highest standards of quality. Build your repertoire of technical skills across a diverse range of platforms. Recommend process improvements and jump into exciting projects and pilots that align with the teams vision and goals. Team Norms: Collaboration norms: Weekly team meetings training sessions brainstorm and idea meetings project collaboration sessions quarterly team events Communication norms: Slack email virtual meetings Availability norms: shifts to choose from are 7-3pm / 8-4pm / 9 to 5pm -- typically staffed M-F unless business requires staffing for international time zones. PM only shifts available after 90 days in good standing Meeting norms: Punctual on camera active listening engaged and participating asking questions Social norms: Daily virtual coffee talks answering each others questions team building activities collaborating on projects Were excited about you because Have a deep understanding of POS systems and the complexity of integrations Minimum of 2 years of experience with AI tools SQL GSheet analytics MODE and SFDC reporting. Proven experience in driving and scaling process automation and improvements. Enjoy problem-solving diagnosing issues and developing creative solutions to challenges. Comfortable operating in dynamic and ambiguous environments with a strong attention to detail. Exceptional time management skills and a track record of taking ownership of projects to drive results. Strong teamwork and collaboration skills to work effectively with cross-functional teams. Why You Should Join Us Opportunity to play a crucial role in enhancing our teams technical capabilities and operational outcomes. Exposure to complex technical challenges and the chance to contribute innovative solutions. Collaboration with cross-functional teams and direct impact on strategies that drive automation and scale. A dynamic and fast-paced work environment that encourages personal and professional growth. A strong commitment to building a collaborative team culture fostering trust and camaraderie among your colleagues.