Desktop Support IV (Onsite)

Madison - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support IV (Onsite)

Location: Madison WI

Duration: 12 Months

Overview:

The Client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops laptops and other PC devices. They will also be installing new PCs and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of out dated equipment by recycling those items per the client policies. The technician will also maintain and close work orders in the client ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy procedure and methodology are being followed.

Additional details: The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

Top Skills (3) & Years of Experience: 2 years of experience required.

Customer service/interaction with users during device setup
Imaging Devices
Efficiently and independently managing service tickets and life cycling old equipment

Nice to Have:

Must be able to work independently but in a team environment.
Must be able to meet deadlines.
Must be able to multi-task and balance their workday.

Job Title: Desktop Support IV (Onsite) Location: Madison WI Duration: 12 Months Overview: The Client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops laptops and othe...