Resource Planning Analyst

Job Title: Resource Planning Analyst

Contract Type: Permanent

Location: Chatham Bradford Petersfield

Working Pattern: Hybridtypically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldnt hinder you from applying for new opportunities which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays: 25 days holiday up to 30 days (depending on service)
• Pension: We know it is important to save for the future that is why we will contribute up to 10%
• Maternity/Paternity: We realise that family time is important we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering: 2 paid days to give back to the charity of your choice
• Development: LinkedIn Learning for all
• Finance: Snoop Premium available to all colleagues
• Medical: Opportunity to opt in for Private Medical Insurance
• Bonus: Discretionary annual bonus

Job Description:

The Resource Planning Team provides crucial forecasting and insight to support the planning of staffing levels in the UK and offshore that ensure positive customer experience and efficient achievement of our commercial objectives.

Reporting to the Forecasting Manager the Resource Planning Analyst is a member of the analyst team. They will focus on forecasting demand and driving efficiencies in their allocated sub departments.

In addition this role plays a part in managing our FTE position against the forecasted demand in the UK and with our offshore partners.

Key Responsibilities:

• Able to build / maintain accurate short medium and long-term customer demand forecasts across multiple contact channels departments and sites
• maintain headcount models to size FTE and cost requirements for processes volume changes and other material changes to the banks operating practice if required
• Feed latest demand into the FTE lock process with outsourcing stake holders supporting the senior analyst
• Drive operational efficiencies in the contact centre through reviewing and optimising processes and contact approach in BAU and projects.
• Support data-driven decision-making across the organization

What will make you stand out

• Previous experience in an analytical Resource Planning role
• Advanced Excel
• Working knowledge of WFM systems Genesys/Sales force preferable
• Proficiency in data analytics tools (e.g. SQL Power BI Snowflake)
• Attention to detail
• Able to analyse complex problems and data to generate effective solutions for the business
• Dynamic approach to problem-solving
• Ability to break down large problems and communicate them to a non-technical audience

Why Join Us:

• Flexible Working Hours:We understand the importance of work-life balance and offer flexible working arrangements.
• Career Development:We provide opportunities for continuous learning and professional growth including mentorship programs and training sessions.
• Inclusive Culture:We are dedicated to creating an inclusive environment where everyone can thrive. Our diversity and inclusion initiatives ensure that all voices are heard and valued.

This is what our people say:

Its been over 10 years since I joined Vanquis and it has truly been an enriching experience. Currently I am an Operations Analyst in the Customer Operations Strategy team. Before this I spent eight years in the Fraud Department while balancing my job working part-time and looking after my children.

Transitioning to an analyst role over two years ago was a new and exciting challenge for me. Initially the world of analysis and technical skills were unfamiliar but within a few months I was involved in various projects. This exposure was invaluable as a new starter. Throughout my career Ive held different positions but I realized that the most satisfying aspect of each role was the analytical work. I love solving problems digging into root causes and developing creative solutions.

The Customer Operations Strategy team is fantastic fostering a friendly team-oriented environment that encourages a healthy work-life balance. Vanquis has provided numerous learning opportunities including external courses like SAS certification and unlimited access to LinkedIn Learning. Additionally they support my personal growth by offering paid time off to volunteer for charities and organizations of my choice. - SM Operations Analyst

I started my career at Vanquis straight from sixth form in a telephony role in Customer Service after 8 years and great dedication I have recently became a Strategy Assurance Lead Analyst. My journey has consisted of a number of roles opening up opportunities within Process & Change and Remediation. This is a great company for building a career in analytics. There is a constant strive to learn and continuously improve both personally and as a company with the best support network and opportunities to progress. AC Strategy Assurance Lead Analyst.

How to Apply:If you are passionate about data and excited to contribute to a diverse and innovative team we would love to hear from you. Please submit your application via the website

Offers are subject to satisfactory background checks including credit fraud and employment references.

Who We Are:

At Vanquis we have a simple purpose: to deliver caring banking so our customers can make the most of lifes opportunities. Established in 1880 were now a FTSE All Share company and leading specialist bank. We lend responsibly providing tailored products and services to over 1.75 million UK customers.

We take care of our colleagues as well as our customers working hard to create a rewarding and supportive work environment. That means competitive salaries benefits and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months you can join our Buy as You Earn scheme.

Were about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know youre here to build your career so we help every colleague with training and development opportunities. Making sure theres always something new to learn.

Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group we embrace everyones unique strengths and identities to be themselves at work. Regardless of how you identify yourself your sexual orientation martial or civil partner status race colour nationality ethnic or national background faith disability or age your experiences and background help enrich our teams and most importantly help support our customers in the best way possible. At the end of the day its our people that help us to fulfil the reason why were here in the first place: to help put people on a path to a better everyday life.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available to help. You can contact us at

We dont just care about your work we care about your health wellbeing and life outside your working hours. Thats why we offer we offer flexibility empathy and a wide range of resources to help you navigate lifes ups and downs and feel your best. We encourage you to take ownership of your work-life blend support others and make time to prioritise your wellbeing our benefits include:

• Holidays: 25 days of annual leave (rising to 30 with service) and tailor your time off by buying or selling up to 5 extra days. Plus with our flexible bank holiday policy you can swap up to 4 days to celebrate what matters most to youwhether thats skipping Easter or switching up your Christmas plans.
  
• Pension: Well boost your future with up to 10% employer contributionsbecause your tomorrow matters.
  
• Enhanced Leave:Enhanced maternity (post-probation) and 4 weeks paternity leave to paid neonatal and carers leave weve got your back when it matters most.
  
• Workations: Why not take your laptop somewhere sunny Work abroad for up to 20 days a year in approved countries. Yes really.
  
• Paid Birthday Leave: Your birthday your rulestake the day off and celebrate in style!
  
• Volunteering: 2 paid days a year to volunteer for a cause close to your heart.
  
• Learning & Development:Access to LinkedIn Learning for all colleagues because your growth matters.
  
• Financial Wellbeing: Stay on top of your finances with a free Snoop Premium subscription.
  
• Healthcare: Take care of your wellbeing with our easy self-pay Denplan scheme for dental care and feel confident knowing you can also choose Private Medical Insurance for extra reassurance when it matters most.