Client Success Manager ATL
Client Success Manager ATL
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$ 60000 - 85000
1 Vacancy
Job Description
Job Details
WHAT YOU WILL BE DOING
You will play a pivotal role in understanding our customers needs ensuring an excellent customer experience and building long-term customer loyalty by combining service excellence with growth-oriented thinking. Client Success Managers function as the primary coordination points on both RFPs and sold campaigns contributing directly to retention and revenue expansion.
Client & Partner Engagement
Serve as the dedicated post-sales contact for clients ensuring seamless onboarding adoption and ongoing support.
Build deep consultative relationships with clients by understanding business priorities KPIs and success measures.
Act as the go-to resource for clients supporting campaign launches execution and optimization.
Anticipate client needs address challenges before they arise and position Locality as a trusted partner
Campaign & RFP Management
Coordinate between departments to strategically respond to RFPs ensuring proposals align with client and partner objectives.
Manage and oversee campaign execution with Ad Operations Trading Planning & Campaign Excellence and other service teams.
Conduct quality control checks across pre- and post-sales environments to ensure accuracy and delivery.
Growth & Retention
Proactively identify upsell and cross-sell opportunities collaborating with Sales and Channel Partner Managers to advance proposals.
Support QBRs and performance reviews by working with Account Executives to prepare insights reports and strategic recommendations to show ROI and value delivered.
Monitor client health satisfaction and engagement metrics; escalate risks and mitigate churn.
Provide campaign insights optimization recommendations and best practices to drive client outcomes.
Meet or exceed growth targets through renewal and expansion efforts and ensure clients realize measurable value from Localitys products.
Data & Reporting
Maintain accuracy of CRM data and other systems together with your Account Executive counterpart for forecasting order management and reporting.
Partner with Analytics to deliver and analyze campaign reports that highlight ROI optimizations and future opportunities.
Serve as the primary escalation point for advertiser or partner issues coordinating timely resolution.
WHO YOU ARE
35 years experience in digital media customer success account management or advertising; channel sales/partner management experience a plus.
Bachelors degree in marketing business advertising or related field preferred.
Knowledge of OTT/CTV platforms digital advertising strategies and performance measurement.
Strong relationship-building skills with the ability to influence senior client stakeholders.
Documented record of achieving growth or retention goals in a media/advertising role.
Analytical mindset with ability to interpret campaign data and provide insights.
Compensation for the role includes a competitive base salary in the range from $60k-$85k in addition to a bonus structure(dependent on years of experience level of education obtained as well as applicable skillset) and an excellent benefits package (including but not limited to health care benefits retirement benefits and paid days off).
At Locality we believe our biggest asset is our people. We are proud to be an equal opportunity employer hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Locality values and solicits applications from all qualified candidates without regard to actual or perceived race creed color religion sex gender age physical or mental disability medical condition sexual orientation gender identity and/or expression alienage or national origin ancestry citizenship status marital status military or veteran status genetic information or any other basis protected by federal state or local law.
Required Experience:
Manager
Employment Type
Unclear
