HR Navigator

HR Navigator EVS/NS

Job Summary

Responsible for coaching leaders with team member performance and behavioral concerns and offer support with policy interpretation culture issues Workday and ServiceNow guidance. Will function as a liaison with leadership HR Operations and HR Centers of Expertise (COEs) to help navigate team member situations. Will partner with team member relations and legal to support fact finding situations as needed. Will utilize the ServiceNow technology to track work and manage cases. Will assist HR Business Partners with projects analysis of client group data and metrics and other assignments as needed.

Essential Functions

• Establishes and maintains effective collaborative working relationships with assigned client groups. Responsible for partnering with leaders on team member relation issues such as performance coaching policy interpretation culture issues HR initiatives and ServiceNow guidance. Where appropriate will leverage Knowledge Articles Corewell Health policy values and scripts for consistent and accurate guidance. Provides exceptional customer service through timely interactions proactive thinking and follow up with leaders.
• Advises on matters related to employment such as transfers promotions demotions performance correction performance evaluations job classifications etc. ensuring equitable treatment of all team members.
• Collaborates with HR Business Partners in helping leaders develop and sustain a positive and engaged culture. Responsible for assessing cultural issues recommending and performing solutions to help improve/enhance team member effectiveness team culture and team dynamics.
• Navigates team member concerns with minimal complexity regarding employment-related matters such as situations where investigations are required to determine the details that occurred (i.e. timecard fraud sleeping on the job social media concerns misconduct etc.); partners with Fact Finders on larger more complex cases as needed. Documents investigation and counseling activities analyzes recommends and tracks resolutions. Collaborates with the team member relations team to ensure consistency in guidance and daily practice.
• Supports leaders in navigating interaction with HR COEs to help resolve team member issues. Acts as the primary contact for COEs when unique team member situations arise.
• Responsible for tracking cases in ServiceNow and sharing relevant metrics. Will use data to help raise up awareness of what is working well and where focus should occur.
• Assist in answering leader Workday and Service Now navigation and transaction questions.

Qualifications

Required

• Bachelors Degree or equivalent in Business Administration Human Resources or related field

• 2 years of relevant experience leadership HR generalist or related area

Preferred

• CRT-Professional in Human Resources (PHR) - HRCI Human Resource Certification Institute Or

• CRT-Senior Professional in Human Resources (SPHR) - HRCI Human Resource Certification Institute

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.