AI-First Product Manager (Ops Transformation)
AI-First Product Manager (Ops Transformation)
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Job Description
About Kompato AI
Were transforming the debt collection industry with AI-powered automation that delivers compliant empathetic and revenue-driving customer experiences. Our mission is to help agencies lenders and financial institutions reimagine collections by blending human-level conversation with the efficiency of AI. Were a fast-growing fintech startup building the operating backbone for modern collectionswhether inbound outbound or digital self-service.
If youre energized by stripping down messy manual processes and rebuilding them as AI-native workflows and if you can translate operational pain into automation that sticks this role might be for you.
How you will make an impact in this role
We are looking for our first AI-First Product Manager (Ops Transformation) a builder who fuses product management rigor with systems-level AI thinking.
Your mandate: take our debt collection operators playbook strip it to the studs and redesign it for an AI-native organization. That means immersing yourself in daily ops identifying compliance-heavy bottlenecks and rethinking how they should work in an AI-first world. Youll own the journey from raw operator pain prototype automation adoption and scaling.
This is a role for someone equally comfortable shadowing frontline staff drafting RICE risk-scored automation priorities and guiding MVP engineering builds (or prototyping in Cursor/Claude code yourself). In short: youll turn ambiguity into working automations and repeatable playbooks that compound value across departments.
Responsibilities
Discovery & Translation
- Immerse in daily collections ops to map SOPs and surface pain points.
- Apply Jobs-to-Be-Done and anthropological methods to reframe operator needs.
- Identify and rank-order automation opportunities by reach impact compliance risk and more (RICE risk-tier).
Design & Execution
- Draft specs and either prototype yourself or manage lightweight engineering builds.
- Ship scrappy MVPs quickly; measure cycle-time compliance adherence and throughput.
- Capture learnings in shareable posts SOPs and the AI-First Ops Handbook so wins compound.
Governance & Compliance
- Apply strict guardrails: T0T3 risk tiers human-in-the-loop where required.
- Define automation governance artifacts (SLAs SOPs audit logs).
- Ensure AI workflows are explainable auditable and compliant.
Impact & Scaling
- Track adoption: % of ops tasks starting with AI.
- Measure business outcomes: revenue impact FTE leverage error reduction.
- Industrialize successful prototypes into repeatable modules.
Requirements
Must have
- 5 years in product management ops transformation or program management.
- Proven track record of translating manual SOPs into automated governed workflows.
- Experience working in or adjacent to regulated industries (fintech healthcare collections gov).
- Familiarity with automation stacks (RPA workflow orchestration APIs) and emerging AI architectures (LLMs agentic systems).
- Data self-service skills (SQL dashboards) a plus.
- Startup-tested: you can bring order without needing layers of process to get going.
Preferred
- Start with AI: treat automation as the reflexive first step in ops design.
- Human as router: know when to elevate to judgment compliance or context.
- Compound wins: document and share so no automation stays siloed.
- Culture builder: normalize AI-first rituals (e.g. AI Win of the Week) to drive adoption.
- Execution-first: You thrive in ambiguity move from pain points to working solutions fast.
- AI-native reflexes: You know LLMs RAG embeddings and agentic orchestration not just in theory but in how they reshape real workflows.
- Systems thinker: You can zoom out to see the process end-to-end and zoom in to fix the brittle step that breaks it.
- Operator empath: You can shadow a frontline operator and feel where the friction lives.
- Scrappy builder: Bonus if you can prototype in Cursor IDE/Claude code or SQL; at minimum youre fluent enough with code to direct engineers effectively.
- Compliance aware: You respect the red lines automation never compromises legal regulatory or reputational guardrails.
At Trusting Social we live by ownership integrity and agility in execution. We believe in doing whats right whats best and whats innovative. If youre smart driven and want to make a difference in the world with the most advanced and fascinating technology we invite you to be part of our rockstar team!
For more information about us please visit our website: Experience:
IC
Employment Type
Full-Time
Key Skills
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