Customer Service Call Out Dispatcher
Customer Service Call Out Dispatcher
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Job Description
We are looking for a Customer Service Call Out Dispatcher to be part of our Dublin team as the main contact point for our customers relating to their service needs or questions relating to a job in progress.
The main responsibilities for this role are:
- To welcome customers and users according to KONE processes and standard instruction identify and classify their requests and provide an adequate answer.
- To manage incoming requests mainly by telephone as well as by email.
- Support the supervisors in following up open callouts back reporting open jobs or specific reports on open jobsthat are available on Supervisor reports.
- To make the contact as easy as possible for the customer and provide adequate information and support.
- Record and book any jobs and dispatch engineers in a timely manner.
- To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if needed.
- You will need to follow the KONE processes by showing responsiveness responsibility and quick spirit.
- Administrative support to wider team.
Skills and experience required:
- Must have Call Contact Centre experience.
- Call out dispatcher experience is beneficial.
- Good administrative skills is essential.
- Good telephone manner.
- Previous work experience in customer service.
- Attention to detail.
- Good critical thinking skills.
- Good WordExcel and Outlook.
- Collaborative team player.
- Good written and spoken English.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Employment Type
Full-Time
Key Skills
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