Customer Service Professional (021225)

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Are you a customer focused professional with a can-do attitude
Are you ready to build your career with a global IT company in Co. Donegal

Make your mark as a Customer Service Professional.

Role: Customer Service Professional
Job Type:Permanent
Location: Letterkenny Onsite
Hours of coverage are 1.30PM 10PM on rotational shifts Monday to Friday with occasional opportunities for overtime following US Holidays.

Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal. This key role is based at our state-of-the-art Letterkenny campus - you will handle various types of inquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs.

• Be part of an exciting team who challenge themselves every day.

• Collaborate with customers and stakeholders.

• Work with customers and identify opportunities to support their strategy and improve their processes across functions

The Role
The Role of the Customer Service Professional is to answer queries from customers and financial professional based in the United States. Each customer interaction is unique and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone online and through email. This can range from questions on basic contract information to conversations on complex financial decisions. Regardless your mission remains the same; help customers make clearer decisions about their financial future.

Key responsibilities:
The below outlines the main areas of responsibility:

• Take incoming calls from customers and financial professionals.

• Handle requests/problems for customers; investigate the situation determine appropriate course of action and follow through with the customer on resolution.

• Strive to exemplify the businesss core value of providing world class customer service in every customer interaction.

• Responsible for possessing a high level of knowledge regarding components of multiple products that are serviced by the business.

• Use computerised system for tracking information gathering providing information referrals and routine troubleshooting.

• Meets or exceeds daily productivity standards in line with set quality standards and meets all service level timelines.

• Motivate and support co-workers to attain team and department goals. Provide support and assistance to other team members as necessary.

• Use feedback to identify opportunities for continual performance improvement.

• Display flexibility for other issues/tasks as they arise.

Your Profile
Key skills/knowledge/experience:

• Administration experience.

• Excellent communication skills.

• Flexibility/adapting to change.

• Demonstrate initiative and drive for results.

• Good organizational skills and time management.

• Attention to detail and accuracy.

• Ability to work in a team and independently.

• Excellent computer skills.

Good to have:

• At least 6-12 months customer service experience preferred.
• Financial Services industry knowledge is a plus.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview please contact us the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.

Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.