Crisis & Referral Specialist
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Anticipated End Date:
Position Title:
Crisis & Referral SpecialistJob Description:
Crisis & Referral Specialist
Location : Seeking candidates that reside in the state of Georgia.
Virtual: This role enables associates to work virtually full-time with the exception of required in-person training sessions providing maximum flexibility and autonomy. This approach promotes productivity supports work-life integration and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.
Work Schedule : We operate 24 hours a day 7 days a week 365 days out of the year. This is a 24-hour call center we are hiring for all shifts to include weekends and holidays.Training will be conducted Monday-Friday 10:00am-6:30pm EST.
A proud member of the Elevance Health family of companies Carelon Behavioral Health formerly Beacon Health Options offers superior clinical mental health and substance use disorder management a comprehensive employee assistance program work/life support specialty programs for autism and depression and insightful analytics to improve the delivery of care.
The Crisis & Referral Specialist is responsible for screening assessing training and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
How you will make an impact :
- Takes inbound calls texts and chats from individuals needing support services or who may be in crisis.
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individuals needs and develop a plan of action in collaboration with the individual.
- Completes appropriate timely and accurate documentation of interactions in accordance with established criteria.
- Provides linkage follow-up as directed to assure individual accessed services.
- Coordinates with other agencies organizations and individuals to insure optimal use of resources services and natural support systems.
- Ensures compliance with all HIPAA OSHA and other federal state and local regulations.
Minimum Requirements :
- Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Preferred Skills Capabilities & Experiences :
- BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
- Call Center experience preferred.
- Crisis experience preferred.
Job Level:
Non-Management Non-ExemptWorkshift:
Job Family:
MED > Healthcare Role (Non-Licensed)Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.
We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Elevance Health, formerly Anthem, Inc., serves people across their entire health journey taking an integrated whole-health approach.
