Claims Advocate
Claims Advocate
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Job Description
Job Description
About Acrisure:
A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.
In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.
Job Summary:
The Claims Advocate assists clients of the agency in reporting and monitoring of claims which includes taking initial loss notice getting loss notice to the appropriate carrier company communicating with client tracking claims payments and following the claim until closed by the carrier company. They also conduct initial reviews of claims for any coverage questions review any denial of coverage for accuracy and act as a liaison between client and carrier company adjuster.
Responsibilities:
Responsible for agency claim reporting by filing claims with carriers confirming claim set-up and providing initial claim information to clients with proper internal documentation
Promotes and educates clients on direct reporting of claims to their carrier
Responds to client and team telephone calls emails inquiries and requests in a timely and professional manner
Participates in internal team meetings to address developing client claim concerns and assists in the creation of a plan for resolution
Engages in proactive communication between clients and insurance carriers
Generates claim status reports and claim data for client meetings or at the request of the service team
Coordinates and participates in the flow and transmission of documentation and communication in cargo general liability auto and property claims with client and carrier
Participates in the delivery of claim updates and claim reviews for clients as assigned
Helps in the creation and update of claim deliverables
Facilitation of claim resolution for clients
Completes high level claim and reserve reviews
Completes claim analysis prior to unit stat filing and provides summaries of open claims to the client team
Assists in the creation of new client resource tools
Additional duties as assigned
Requirements:
Must be comfortable in an electronic environment with strong computer skills
Strong working knowledge of Microsoft Office Products
Excellent verbal and written communication skills
Excellent people skills and ability to maintain professionalism in a team hybrid environment
Strong organizational skills
Education/Experience:
High school graduate; college degree a plus
3 years of insurance industry experience preferred and/or AIC CAWC or similar designation
Physical Demands:
Position entails sitting talking writing reading reaching computer entry and typing
Occasional travel with some overnight trips must have access to reliable mode of transportation
Benefits and Perks:
Competitive compensation
Generous vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.
At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.
We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.
Pay Details:
The base compensation range for this position is $18 - $23. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Employment Type
Full-Time
