Client Success Consultant
Client Success Consultant
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$ 100100 - 150000
1 Vacancy
Job Description
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What Well Bring:
At TransUnion we strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors our associates are given the tools needed to get where they want to go. Regardless of job titles our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
What Youll Bring:
- 7 years of relevant experience required
- Minimum Bachelors degree in Business Marketing Engineering or Data Science or related field is preferred
- Previous experience in fraud management/operations software sales/customer success/or customer service account management consulting and/or related fields is preferred
- Strong organizational abilities to manage multiple accounts and prioritize tasks effectively
- A Fraud subject-matter expert; experience in fraud management/operations is a strong plus
- Experience with Salesforce and other customer success platforms a plus
We are seeking a Client Success Consultant within the Global Fraud Solutions (GFS) team as part of TransUnions Global Solutions organization. This role will play a pivotal role in ensuring our Fraud customers achieve their desired outcomes and maximize the value of our solutions. This role focuses on post-sales activities including but not limited to adoption value realization and renewals. The ideal candidate will possess strong relationship management skills technical expertise and a customer-centric mindset.
Impact Youll Make:
Customer Relationship Management
- Own and nurture customer relationships post-sale ensuring satisfaction and long-term success
- In conjunction with sales account management ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions
Adoption and Value Realization:
- Develop and execute comprehensive Customer Success Plans tailored to individual customer needs
- Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers in partnership with Sales leaders
Collaboration and Cross-Functional Engagement:
- Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales
- Share best practices industry insights and analytics to inform client use
- Work closely with the Data Science team to mine our performance information and spot emerging threats in the market
- Work with Product teams to provide feedback on roadmap requirements and telemetry needs
- Partner with Operations Data Science and Technology teams to streamline implementations and resolve technical issues
Renewals and Growth
- Develop and maintain strong relationships with customers to encourage loyalty and retention
- Identify and qualify expansion opportunities generating leads for upsell and cross-sell initiatives
Customer Advocacy and Support
- Advocate for customers by addressing their concerns and ensuring their voices are heard across the organization as needed
- Engage with the user community to foster relationships and gather feedback/voice of customer for continuous product and service improvement
TransUnion has been experiencing significant expansion in the last few years with entry into new product lines and markets following key acquisitions and new product initiatives. The Global Fraud Solutions team in particular is a key strategic pillar for overall TransUnion growth across the globe. The team designs and manages solutions that span: verifying consumer identities understanding digital interaction risk securing digital channel experiences and targeting fraud through fraud analytics. Our best-of-breed solutions leverage TransUnions superior data and analytics creating the opportunity for sustained global growth in this exciting fast-paced space.
The Global Fraud Solutions team is a dynamic team of individuals with diverse backgrounds working on some of the most cutting-edge transformative projects for TransUnion. You will have the unique opportunity to work with Sales Product and Market leaders and customers on the most impactful problems they are facing in the Fraud space. This is a great opportunity for a smart driven individual seeking to have high visibility and impact in their role.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting
Pay Scale Information :
The U.S. base salary range for this position is $100100.00 - $150000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnions Internal Job Title:
Advisor Product ManagementRequired Experience:
Contract
Employment Type
Full-Time
