Membership Associate
Membership Associate
Posted on :
26-09-2025
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1 Vacancy
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Job Description
Museum of Contemporary Art San Diego: Membership Associate
Department: Development
Reports to: Manager Membership
Employee Status: Full-time Non-exempt
Primary Work Location: La Jolla
Pay Range: $23.64 to $24.88 per hour
Apply by: COB october 8th 2025
JOB SUMMARY: The Membership Associate supports the Museums membership program through administration member services and execution of engagement activities. This role ensures smooth daily operations accurate database management and high-quality service to members. The Associate provides frontline support for members and prospects and under the guidance of the Manager Membership will play a key role in implementing strategies to help deliver on membership and retention goals. This role also collaborates across departments to facilitate member communications coordinate logistics for events and provide frontline stewardship. Support mission and vision throughout the performance of duties.
ESSENTIAL FUNCTIONS:
Administrative
Marketing & Communications
Donor Events & Cultivation
Membership Outreach & Engagement
Other
KNOWLEDGE SKILLS AND EXPERIENCE: Results-oriented with excellent organizational and planning skills. Entrepreneurial self-starter mindset and team player with energy enthusiasm and flexibility. Good analytical skills to assess and report on membership performance. Outstanding interpersonal skills with the ability to maintain professional decorum and interact with employees members trustees and donors. Strong technical skills with a proficiency in database management and MS Office. Bachelors degree and three years recent relevant membership and/or fundraising experience with one-year experience in a public-facing membership support role and/or administering a membership program or any other equivalent education and experience. Knowledge of and/or experience in contemporary art preferred. Experience with Altru or other Blackbaud database products is a plus.
OUR WORK CULTURE: MCASD provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment while further developing their specific professional knowledge skills and abilities.
ABOUT MCASD: It is an exciting time to join MCASD! Our La Jolla campus re-opened in April 2022 after a five-year expansion effort that doubled the buildings overall size. We are positioned to be a cultural beacon as the regions foremost forum devoted to the exploration and presentation of the art of our time. From the coastal community of its La Jolla flagship building MCASD provides an unprecedented variety of exhibition spaces and experiences for the community showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.
BACKGROUND CHECKS AND LICENSING: Professional references education check credit check and criminal background check.
EOE STATEMENT: We thrive by supporting and celebrating our diversity as a creative andcollaborative team. MCASD prohibits discrimination and harassment against individuals based on race religion national origin sexual orientation gender gender identity and expression marital status age disability pregnancy reproductive health decisions medical condition covered veteran status or any other characteristic protected by law.
Department: Development
Reports to: Manager Membership
Employee Status: Full-time Non-exempt
Primary Work Location: La Jolla
Pay Range: $23.64 to $24.88 per hour
Apply by: COB october 8th 2025
JOB SUMMARY: The Membership Associate supports the Museums membership program through administration member services and execution of engagement activities. This role ensures smooth daily operations accurate database management and high-quality service to members. The Associate provides frontline support for members and prospects and under the guidance of the Manager Membership will play a key role in implementing strategies to help deliver on membership and retention goals. This role also collaborates across departments to facilitate member communications coordinate logistics for events and provide frontline stewardship. Support mission and vision throughout the performance of duties.
ESSENTIAL FUNCTIONS:
Administrative
- Administer and assist with all aspects of the membership program including acquisition retention gift processing database management renewals fulfillment and member servicing to achieve membership goals.
- Provide exemplary customer service via in person and written communications to solicit renew answer questions and register for events.
- Coordinate the membership calendar and appointments as needed.
- Collaborate with the manager and other internal stakeholders to implement processes to gather data about members to facilitate effective communications and programs.
- Identify and research member prospects for major gift cultivation.
- Routinely update member information in the database.
- Process and audit all online membership sales to ensure deposits are correctly made and funds properly allocated.
- Work alongside the Database Manager to reconcile donations and memberships on a monthly basis.
Marketing & Communications
- With manager edit content and facilitate sending of member event invitations member newsletter and other communications as needed.
- Email print and mail renewal letters for member donors.
- Prepare thank you letters membership cards if applicable and tax deductibility information for members in a timely manner.
Donor Events & Cultivation
- Assist with cultivation experiences and programs for Art Pass membership.
- With Database Manager update online ticketing for membership events and programs.
- Actively participate in member programs and events to include sending well-timed invitations to the membership tracking RSVPs staffing registration and other duties for a successful event.
- Assist with annual fundraising events registration thank you letters event follow-up donor stewardship and other duties as assigned.
Membership Outreach & Engagement
- Implement campaigns and events that align with the Museums membership growth strategy.
- Engage in community-facing outreach to increase visibility and membership acquisition.
- Conduct targeted phone outreach to prospective and renewing members to promote membership answer questions and offer personalized renewal support and encourage continued engagement.
- Participate in team meetings to share insights from member interactions and suggest opportunities for enhanced engagement.
Other
- Additional hours may be required to include some weekends and/or after regular business hours as needed to assist with on-site and virtual advancement/membership events.
- Follow policies and procedures to ensure a safe work environment.
- Other duties as assigned.
KNOWLEDGE SKILLS AND EXPERIENCE: Results-oriented with excellent organizational and planning skills. Entrepreneurial self-starter mindset and team player with energy enthusiasm and flexibility. Good analytical skills to assess and report on membership performance. Outstanding interpersonal skills with the ability to maintain professional decorum and interact with employees members trustees and donors. Strong technical skills with a proficiency in database management and MS Office. Bachelors degree and three years recent relevant membership and/or fundraising experience with one-year experience in a public-facing membership support role and/or administering a membership program or any other equivalent education and experience. Knowledge of and/or experience in contemporary art preferred. Experience with Altru or other Blackbaud database products is a plus.
OUR WORK CULTURE: MCASD provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment while further developing their specific professional knowledge skills and abilities.
ABOUT MCASD: It is an exciting time to join MCASD! Our La Jolla campus re-opened in April 2022 after a five-year expansion effort that doubled the buildings overall size. We are positioned to be a cultural beacon as the regions foremost forum devoted to the exploration and presentation of the art of our time. From the coastal community of its La Jolla flagship building MCASD provides an unprecedented variety of exhibition spaces and experiences for the community showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.
BACKGROUND CHECKS AND LICENSING: Professional references education check credit check and criminal background check.
EOE STATEMENT: We thrive by supporting and celebrating our diversity as a creative andcollaborative team. MCASD prohibits discrimination and harassment against individuals based on race religion national origin sexual orientation gender gender identity and expression marital status age disability pregnancy reproductive health decisions medical condition covered veteran status or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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