Front DeskGuest Service Agent
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Job Location:
Hillsborough, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Colonial Inn along with S&L Hospitality are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Ideal candidates must have strong interpersonal and administrative skills the ability to work independently and provide exception service to our guests.
This position will primarily be between the hours of 3pm and 11pm weekend and holiday availability is required. Additional hours may be available for the right candidate and those with interest in other opportunities within the hotel.
Key Requirements/ Qualifications:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotels Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed gracious and professional attitude.
Responsibilities:
- Represents the first point of contact with guests and handles all stages of a guests stay.
- Accommodate and anticipate guests needs respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel area attractions and events.
- Process and collect payments accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
This position is subject to a successful completion of a background check as it relates to the responsibilities of the role.
Benefits as such:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions 50% up to 5%.
- Paid Time Off Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin South Dakota North Dakota North Carolina and Iowa.
- Travel discounts available through Choice Brand Hotels Hilton and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical dental and vision insurance as well as opportunities to enroll in STD LTD critical illness accident and/or life insurance as well as flex spending.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
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