IT- Market Engineer I
IT- Market Engineer I
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$ 40000 - 50000
1 Vacancy
Job Description
Salary range will fall between $40000.00-50000.00 based on experience and you can expect a 5 day work week with either Fri/Sat or Sun/Mon as your days off typically.
Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
Provide first-level support for all systemsincluding software and hardware for all platforms problem determination/isolation analyzing problem data performing data analysisdocumenting findings escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users.
Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users requests systems backups printing routing and other duties.
Maintain the latest procedures and documentation for all platforms.
Perform intermediate technical tasks on all platforms.
Use the help desk log to track and close all client/user calls/problems reported to I. T.
Ensure the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
Provide one-on-one training for Support Technicians and clients/users.
Monitor and report system performance issues as necessary.
Participate in department driven projects.
Maintain the confidential nature of matters pertaining to company records policies and customer lists. Shred reports containing sensitive data as determined by management.
Maintain a log of all system downtime and report all extended downtime to the supervisor and/or manager.
Perform all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
Qualifications:
Maintain property technical asset inventory.
Knowledge Skills & Education Preferred:
College training equivalent to Bachelorsdegree in Computer Science or equivalent technical training. Background experience in technical computer support environment preferred. Some training in the data processing field beneficial.
One year minimum in a technical support role.
Strong personal computing skills recommended.
Demonstrated intermediate-level technical skills in all platforms.
Ability to be trained in multiple platforms.
Basic knowledge of computer operations andusers environments.
Intermediate-level skills related totroubleshooting on multiple platforms problem determination restorationtechniques and related hardware and software products.
Intermediate knowledge of network topologies.
Excellent communication skills.
Intermediate analytical and problem solvingskills.
Must have good customer service skills
Must be well organized and detail oriented andbe able to perform many tasks at one time.
Available to work in a 24 hour 7 day a weekenvironment.
Ability to work in a high-pressure fast pacedenvironment.
programming experience/skillsdesired but not required.
Visual BASIC (VB) scripting experience/skillsdesired but not required.
PhysicalRequirements:
Must have visual acuity.
Able to lift carry push pull handle reachor grip 50 pounds above or below shoulders.
ImportantNotice:
This jobdescription is not an exclusive or exhaustive list of all job functions that anemployee in this position may be asked to perform from time to time. Guestservice is an intricate portion of all job positions on property. Because of this you may also be asked toperform other duties or tasks in focus of truly great service.
Licensing andCertification Required:
Employees may be required to obtain a MissouriGaming Commission license. The initiallicense is paid for by the employee through payroll deduction. All subsequent renewals for the license arepaid by Harrahs North Kansas City .
Employment Type
Full-Time
