Technical Delivery Manager
Technical Delivery Manager
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Job Description
We currently have a Fixed Term Appointment opportunity for a Technical Delivery Manager to join our Digital Services team for 23 months. This role will suit someone who is confident taking accountability for the performance of a delivery team and ensuring outcomes are achieved.
At this level you will build and maintain teams making sure they are motivated collaborating effectively and focused on delivering digital services. You will identify and remove obstacles keep delivery momentum and prioritise what matters most.
You will work in line with Social Security Scotlands delivery strategy and project management principles and closely with a range of internal technical teams suppliers and stakeholders. You will have responsibility for coordinating the delivery of digital products and services across key platforms ensuring technology is used to deliver high-quality business services for clients and colleagues.
The complexity and scope of delivery will vary depending on the programme or service area but in every case you will play a central role in ensuring successful delivery across the Agencys portfolio of change.
A delivery manager is accountable for the performance of the team.
At this role level you will:
- build and maintain teams ensuring they are motivated collaborating and working well.
- identify obstacles and help the team to overcome them.
- focus on what is most important to the delivery of products and services.
- encourage and facilitate continuous improvement of the delivery team.
- the complexity or breadth of products or teams will vary in this role depending on the context.
Social Security Scotland an Executive Agency of the Scottish Government is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over 300m Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.
We aim to develop within Social Security Scotland a positive and inclusive culture which supports our people to flourish by embedding a working environment where we all treat each other with dignity and respect and recognise each others contributions.
Responsibilities
Responsibilities
- Demonstrate and compare best delivery methods.
- Foster a culture of experimentation and resilience.
- Support teams in managing and visualising outcomes effectively.
- Function as a liaison with contracted suppliers and internal stakeholders.
- Understand government department processes and third-party involvement in projects.
- Interpret and manage the needs of technical and business stakeholders.
- Effectively manage stakeholder expectations and communication.
- Facilitate discussions within the team and with diverse senior stakeholders.
- Report on financial delivery and watch cost and budget.
- Escalate financial issues as necessary.
- Ensure adherence to service standards and manage delivery across phases.
- Facilitate delivery flow and manage pace and tempo.
- Address internal and external risks issues and dependencies proactively.
- Understand the environment and prioritise tasks accordingly.
- Use data to inform planning and manage complex dependencies.
- Provide delivery confidence and address blockers effectively.
- Form and motivate teams effectively.
- Create conducive working environments and empower teams.
- Recognise address and resolve team issues.
Qualifications
Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.
Essential Experience
- You have practitioner-level ability in communicating between technical and non-technical stakeholders adeptly interpreting their needs managing stakeholder expectations handling both active and reactive communication and supporting or hosting difficult discussions within the team or with diverse senior stakeholders.
- You have practitioner-level ability in keeping delivery momentum helping the teams delivery flow and actively addressing internal and external risks issues and dependencies even when ownership exists outside the team.
Behaviours
- Leadership (Level 3)
- Delivering at Pace (Level 3)
You can find out more about Success Profiles Behaviours here.
Technical / Professional Skills
This role is aligned to Delivery Manager within the Digital Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage.
Please review the following to understand the skill expectations: Delivery manager - Government Digital and Data Profession Capability Framework
How to Apply
Apply online you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profiles above. Be sure to provide specific examples of work that youve done that showcase your relevant experience.
Should a large number of applications be received an initial sift may be conducted using the CV and Supporting Statement on the First Experience criteria. Candidates who pass the initial sift will have their applications fully assessed.
Candidates who are successful at sift stage will be invited to attend an Interview and Technical Assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the Technical Assessment will evaluate the Technical Skills relevant to the role.
Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack which will outline the skills to be assessed and the assessment methods to be used.
Following the application sift there may be a telephone interview as part of the assessment process before the main interview.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift w/c 13th October 2025
Interview w/c 27th October 2025
Location In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5000 annual DDAT pay supplement applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guidefor further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
Social Security Scotlands recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission ()
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting Social Security Scotland at in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before 23:55 Tuesday 7th October 2025.
Contact Name - Resourcing Team
Contact email
Required Experience:
Manager
Employment Type
Full-Time
