Experience Research Senior Associate Global Client Experience
Experience Research Senior Associate Global Client Experience
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$ 99750 - 140000
1 Vacancy
Job Description
Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research influencing product design and functionality.
As an Experience Research Senior Associate in the Global Client and Employee Experience (GCEX) organization you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods analysis and both quantitative and qualitative techniques identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design architecture and functionality of our offerings collaborating with cross-functional teams to contribute to discussions on design and research and leading the decision on which methods best suit key design questions.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCBdelivering value to millions of customers and over 30000 employees. As a product team member your problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
- Conduct and execute research studies using advanced research methods such as surveys interviews ethnography and quantitative and qualitative techniques to gather customer insights
- Analyze and interpret data identify patterns and trends and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
- Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics taking into consideration downstream implications
- Stay current with industry trends and incorporate knowledge into team insights
Foster an environment where risk/control issues are escalated and threats are anticipated identified and addressed pro-actively
Leverage insights to create organizational momentum by combining storytelling with strategic rigor: go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in generative and evaluative user experience research employing advanced research methods and techniques
- Demonstrated proficiency in both quantitative and qualitative research methods including survey and interview design ethnography and data analysis
- Advanced knowledge of user experience design principles and practices with a focus on how ethnographic principles influence effective user experiences
- Advanced understanding of current research methodologies with the ability to review and understand how to apply current research practices to better inform experience designs
Strong strategic and analytical skills with the ability to uncover deeply-rooted insights test hypotheses and recommend solutions with clear success criteria
Experience managing consulting-type projects coordinating cross-functional initiatives and driving alignment across organizations
Proven ability to manage stakeholders and clients including senior executives through active listening adaptability and professional maturity
Effective storyteller who excels at distilling complex learnings into clear compelling simple narratives to facilitate executive decision-making and drive outcomes
Entrepreneurial and collaborative: takes ownership acts decisively and maintains a growth mindset when interacting with peers at all levels
Preferred qualifications capabilities and skills
Bachelors degree in Business Administration Data Science Behavioral Science or other related field or equivalent work experience
Strategy consulting experience
Required Experience:
Exec
Employment Type
Full-Time
