Customer Service Executive, Factory Automation (mfd)

At PepperlFuchs we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems our advanced electronic sensors and automation components enable smooth and safe operations around the globe.

We take pride in fostering a supportive and collaborative workplace culture where employees feel connected and valued - much like a close-knit family. As we continue to grow we are excited to welcome a new team member for the following position:

Role Purpose:

• Responsible for handling customer quotations orders and product shipments
• Timely response to customer enquiries and forwarding requests to the appropriate department in the company
• Responsible for general affairs in Osaka office such as Facility maintenance and Inventory management
  

Role Responsibilities:

• Ensure customer requests are handled timely (e.g. purchase orders goods delivery cases follow up etc.) by coordinating with sales marketing and engineering team
• Support sales team on business-related processes (guarantee letter application contract stamping customer master data maintenance applications local material data maintenance applications
• Setting up customer code and relevant information customer entry into Siebel
• Generating quotation confirming customer orders preparing packing documents
• Logistics control and shipment arrangement
• Customer service tasks such as notification customer complaint management and following up on issues
• Support sales for internal communication and status update
• Set up process to work smart and efficient
• Office administration
  

Role Requirements:

• Degree (or equivalent) in Business/marketing foreign language or similar
• Good English communication skill especially in speaking and writing
• 1 year of sales assistant or customer service experience is preferred
• MS Office skills i.e. Outlook and Excel in particular
• Service-oriented personality with an excellent eye for details
• Ability to work independently as well as in a team
• Proactive attitude and willingness to learn

For further information please contact Mr. Benny Tan at

Are you excited about this opportunity We cant wait to get to know you! Submit your application online were looking forward to hearing from you!

PepperlFuchs actively promotes diversity equity and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals regardless of ethnicity country of origin gender religion sexual orientation age skin color physical or mental abilities social background or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.