Lead Caesars Rewards Representative Full-Time (Caesars Palace LV)

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

Our Mission: Create the Extraordinary

Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.

Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

The Caesars Rewards Representative is responsible for actively engaging and enrolling new premium slot players into the Caesars Rewards Program on the casino floor. This role requires delivering fast friendly and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests contributing to a positive and engaging customer experience.

HOW YOU WILL CREATE THE EXTRAORDINARY

Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.

Issues point vouchers and complimentary as designated by customer account information.

Acknowledges greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.

Maintains integrity of database by following high standards of data entry.

Ensures the protection of customers rewards and credit lines.

Promotes Caesars Palace by interacting with customers in an enthusiastic helpful and friendly manner.

Meets attendance guidelines of the job and adheres to regulatory departmental and company policies.

WHAT YOU WILL NEED

Must be at least 21 years of age and able to obtain a Gaming Sheriffs card.

High school diploma or GED required.

Previous experience in commission-based sales telemarketing retail or customer service preferred.

Proven ability to deliver courteous friendly and efficient service.

Excellent interpersonal and communication skills.

Outgoing upbeat personality with the ability to maintain a positive attitude throughout the shift.

Must be able to generate business by engaging and signing up qualified players.

Basic computer skills required; ability to type at least 30 WPM and 10-key experience preferred.

Must be able to read write speak and understand English.

Must be able to work any day of the week and any shift.

Ability to work well with co-workers and contribute to a team environment.

Must present a well-groomed professional appearance.

ADDITIONAL REQUIREMENTS

Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.

Must be able to stand and walk for long periods.

Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.

Must be able to respond calmly and handle many customers demands in a fast-paced environment.

Must be able to bend stoop crouch kneel twist balance and work at a desk.

Must be able to lift and carry up to 25 pounds.

Responds to visual and aural cues.

Must have manual dexterity to be able to operate the following equipment: computer telephone photocopy machine fax machine ten key embosser printer and bar encoder.

Must be able to tolerate areas containing secondhand smoke.

Position may require travel between any of the eight properties to support shift coverage as needed.

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.