Systems Engineer INTERNAL RECRUITMENT ONLY

ESSENTIAL AND MARGINAL FUNCTION STATEMENTS-Essential and other important responsibilities and duties may include but are not limited to the following:

Essential Functions:

• Administers supports maintains and upgrades servers operating system software and hardware virtualized server environment and Storage Area Network (SAN) for on-premises.
• Installs and maintains third party server-based applications and client software for enterprise use; oversees application upgrades and coordinates between stakeholders during implementation.
• In general update and maintain the infrastructure and functionality of on-premises and cloud systems ensuring performance stability and business continuity.
• Provides application troubleshooting and application enhancement support for City-wide enterprise desktop software; works closely with vendors in problem resolution.
• In general maintain network hardware includes routers switches and firewalls as required in the Citys environment as requested by CIO or Senior System Engineer.
• Monitors critical path activities and resolves issues or escalates to appropriate level as necessary.
• Installs tests troubleshoots and resolves problems with systems or applications releases and puts them into production after successful testing.
• Interact and work with vendors and contractors as necessary to secure support services open repair or service tickets and supply requested information for their support services.
• Monitors and assists with enterprise backup operations.
• Implements and enforces database standards develops database scripts as needed for assigned systems.
• Performs related data migration conversion maintenance and extraction.
• Performs varied systems analysis update and implementation work.
• Effectively work with outside consultants as required by the CIO or Senior System Engineer.
• Assist and manage Microsoft Entra ID (Azure Active Directory) solutions including Conditional Access Identity Protection and Identity Governance.
• Assist with configuring and maintaining Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enterprise applications.
• Integrate Entra ID with on-premises Active Directory and third-party applications using protocols such as SAML OAuth2 or others as required.
• Must have a solid understanding of Microsoft Windows server 2019 and up.
• May be responsible for training City staff in the use of computer applications and tools.
• Collaborates with the IT helpdesk to resolve user issues in a timely manner.
• Maintains accurate documentation of system configurations procedures and troubleshooting steps.
• Maintains current technical knowledge at an expert level and provides support to IT staff and users.
• Mentors next level staff as required.

• Perform related duties as required.

QUALIFICATIONS:

Knowledge of:

• Knowledge and experience with Windows Azure/Intune.
• Limited experience with SQL databases or programming a plus.
• Experience with common City applications such as Computer Aided Dispatch GIS police systems land management systems.
• Strong understanding of computer systems networking and IT infrastructure.
• Knowledge in VMWare Veeam Windows Server Active Directory and Exchange/O365.
• Principles and practices of information security and pertinent laws related to information security.
• Patch management and software maintenance.

• Strong communication organizational and interpersonal skills.
• Being a self-starter that can work independently but comfortable in a team environment.
• Strong problem-solving skills and attention to detail.
• Eagerness to learn and adapt to new technologies.
• Ability to diagnose and resolve problems quickly with patience while communicating with a variety of interdisciplinary teams and users.
• Perform information systems analysis and perform virtual and physical server installation configuration maintenance software updates documentation and support.
• Administer application and software updates user account management documentation and support.
• Support identity management infrastructure and participate in disaster recovery and business continuity planning and implementation.
• Assist with redundancy and stability for all critical systems and data protection backup and recoverability.
• Schedule and perform system maintenance to ensure high availability of all components of the Citys systems and databases.
• Install maintain and administer operating systems on all virtual and physical servers.
• Perform other duties related to the position as assigned.

• Two years of technical and progressively responsible and varied experience in installing maintaining and troubleshooting computer systems servers and networks.
• Two years hands-on experience maintaining enterprise IT infrastructure.
• Two years hands-on experience working with and upgrading VMware vSphere including vCenter ESXi vCenter Networking and vSphere Clustering.
• Skilled in system administration and networking within Windows and Linux based systems.

Working Conditions and Environmental Conditions:
Office environment utilizing computers. Duties require positions to on a continuous basis sit at a desk for long periods of time; intermittently walk bend or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use keyboard to communicate through written means; and lift or carry weight of 50 pounds or less and occasionally requiring work in confined spaces. Ability to travel to different sites and locations and include on-call hours.

The City of Novato is an Equal Opportunity Employer