Front Desk Agent Guest Service Representative (15 per hour)
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Wurzak Hotel Group is looking to add an upbeatFront Desk Agent / Guest Service Representativeto their team to manage all aspects of hotel guests accommodation within the Dalmar & Element hotel in downtown Fort Lauderdale FL. You will welcome new guests and issue room keys manage reservations and provide information about rooms rates and amenities.
General Requirements
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments
- Operates telephone equipment by accepting incoming calls assisting outgoing calls scheduling and setting wake-up calls and paging guests to provide timely and efficient service.
- Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
- Promptly responds to guest requests and escalates guest concerns or inquiries to the appropriate leader or department for quick resolutions.
- Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
- May control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly cheerful and courteous demeanor at all times.
- Performs other duties as assigned requested or deemed necessary by management.
Education and Experience
- Prior experience as a Hotel Front Desk Agent Receptionist or similar role
- Experience with hotel reservations software Lightspeed & EMPOWER GXP
- Customer service experience
- Excellent communication and organizational skills
Our Perks
- Competitive Salary
- Paid Time Off
- Medical Dental Vision health insurance
- Robust supplemental insurance for Life AD&D Pets legal and more
- Wellness programs for mental physical and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
- Complimentary employee meals
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-basedowner developer and operator of premium branded full-service extended stay and focus service core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someones race gender disability or any other basis protected under federal state or local laws.
EEO m/f/d/h
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Wurzak Hotel Group as part of the Dalmar & Element Hotel in downtown Fort Lauderdale is looking for an energetic and professional Sparrow General Manager to...
