Windows Platform Engineer Support
Windows Platform Engineer Support
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Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
As aPlatform Engineer Support you will provide first-level response within Interactive Brokers (IB) on any information technology-related issues concerning the Microsoft Windows platform. You will assist business and development end-users via telephone email and a centralised ticketing system to resolve or escalate IT issues.
This position requires sound technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies coupled with a strong motivation to advance your skills. You must demonstrate patience with those who are less technically proficient and be able to function effectively in a fast-paced business environment with a high sense of urgency.
Additional requirements for this role include dependability and a willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.
We currently operate a hybrid working model in one of the most iconic towers in the City of London located on Fenchurch Street. You will also be pleased to know that we offer lunch from a selection of vendors every day you are in the office.
Essential Job Functions:
- Provide technical assistance and support for reported issues related to computer systems software and hardware in a timely manner to meet departmental SLAs.
- Use all available means to assist users including telephone email in-person support and remote support tools.
- Resolve issues related to desktops laptops virtual machines smartphones scanners printers and other peripherals used by employees.
- Install operating systems applications hardware drivers and customise system settings in accordance with departmental standards.
- Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence.
- Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self-help articles for employee access.
- Provide timely updates on all activity for assigned incidents including user contact attempts and resolution details within the incident management system. Escalate incidents to other support teams where necessary.
- Participate in departmental or firmwide projects as instructed by IT Department management.
- Contribute to departmental productivity and development objectives by participating in training programmes and team meetings.
- Interface with employees supervisors directors and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
- Participate in the assigned schedule to ensure coverage.
Knowledge Education and Skills Required:
- Associates Degree in Computer Science or a related field preferred.
- A Network Microsoft and VMware certifications preferred.
- Proven technical support experience.
- Any equivalent combination of education experience and training that provides the required knowledge skills and abilities.
- Strong organisational prioritisation and multitasking abilities.
- Expected to be a team player who shares knowledge for collective growth.
- Able to communicate technical concepts to non-technical stakeholders.
- Must possess strong interpersonal and communication (written and oral) skills along with a client service-oriented approach.
- Pays close attention to detail displays flexibility works independently and demonstrates self-direction and initiative.
- Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently.
- Ability to manage multiple high-priority initiatives in a fast-paced highly technical environment.
Technical Experience Required:
- Strong knowledge of Microsoft Windows desktop operating systems.
- Strong diagnostic and troubleshooting skills with an innate curiosity and interest in IT.
- Strong knowledge of the Microsoft Office suite.
- Working knowledge of Entra ID and Azure services.
- Working knowledge of administrative scripting (PowerShell Python etc.).
- Working knowledge of Intune packaging and PC deployments.
- Working knowledge of the TCP/IP protocol stack and Wi-Fi.
- Working knowledge of DNS and DHCP.
- Working knowledge of supporting PCs in an Active Directory environment.
- Working knowledge of the Office 365 cloud application suite.
- Working knowledge of desktop imaging application deployment and hard drive encryption.
- Working knowledge of Active Directory domains and group policies.
Location and Hours:
20 Fenchurch Street London EC3M 8AF
Coverage between 7:30am - 6 pm (hours to be agreed) Monday Friday (currently a Hybrid model)
Benefits:
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupational pension scheme based on gross earnings
- Hybrid working model*
- Annual leave above the statutory minimum increasing with service
- Daily company-paid lunch and healthy snack options (when working from the office)
- Access to Private Medical Insurance Dental Plan and/or Health Cash Plan (including dependants)*
- Corporate events
- Travel season ticket loans*
- Cycle to work scheme*
*Subject to successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse equitable and inclusive workplace.
If you have what it takes to become part of our London office team please apply today!
Interactive Brokers (UK) is committed to promoting monitoring and implementing best practices policies procedures and culture in adherence to the FCA Consumer Duty.
Employment Type
Full Time
