Manager Technical Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking to hire a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA.
What you will do:
Provide strategic & commercial leadership
Own and lead commercial and operational service strategy across the region.
Drive ProCare services contract growth through collaboration with Sales and Marketing teams.
Ensure service offerings are positioned marketed and priced effectively across regions.
Represent the ProCare business within regional steering committees and leadership teams.
Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.
Partner with internal departments including Customer Care Distribution HR RAQA and Finance to support seamless service delivery.
Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.
Ensure consistent messaging and execution of service programs aligned with corporate objectives.
Use data-driven decision-making to identify and implement continuous improvement initiatives.
Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.
Provide direct leadership coaching and support to regional service managers and high-potential team members.
Own all aspects of talent management including recruiting onboarding performance management training and career development.
Foster an accountable high-performing team culture that reflects Strykers values and expectations.
Manage regional service financials including budgeting forecasting and P&L performance.
Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.
What you need:
Required:
Bachelors degree in Business Administration Engineering or a related field (or equivalent professional experience).
Minimum 8 years of relevant industry experience in technical service operations or engineering.
At least 5 years of people management experience preferably in a matrixed global organization.
Proven ability to lead cross-functional teams and collaborate with senior stakeholders.
Demonstrated experience in driving service contract growth and managing complex business relationships.
Strong financial acumen including managing budgets and P&L statements.
Fluent in English and Arabic.
Must be able to travel up to 40% of the time within the region.
Ability to work in varied environments including repair centers hospitals and corporate offices.
Must be able to manage time stress and complex cross-functional interactions effectively.
Preferred:
MBA or advanced degree in business engineering or management.
Experience of transitioning from an indirect to direct model
Required Experience:
Manager
Employment Type
Full-Time
