Client Executive

About the team and thejob:

Are you a highly skilled professional with a passion for Employee Benefits We are seeking a Senior Client Advisor to join our Healthcare & Protection Team. This team is dedicated to managing a diverse range of Employee Benefits for our clients including Private Medical Insurance Group Life and Group Income Protection.

As a Senior Client Advisor you will be responsible for managing and retaining a book of existing clients overseeing relationship management for VIP and Corporate clients and providing leadership and support to the team. You will have the opportunity to work on complex queries assist with complaints and support the development of new team members. Additionally you will play a vital role in cascading product updates and assisting with internal projects and process changes.

How youll contribute:

• Retaining a Book of Existing Clients:Manage a portfolio of clients handling day-to-day administration including annual renewals and performing market reviews where required.
• Relationship Management of VIP/Corporate Clients:Build and maintain strong long-lasting relationships with our most valued clients ensuring their needs are consistently met.
• Overseeing Development/Induction of New Joiners:Guide and support new team members ensuring they receive proper training and induction into the team and company processes.
• Dealing with Complex Queries & Assisting with Complaints:Manage complex client queries and assist in resolving complaints efficiently ensuring client satisfaction is maintained.
• Cascading Product Updates:Communicate product updates from insurers to the team ensuring everyone is aligned on the latest offerings and changes in the market.
• Assisting with Internal Projects & Process Changes:Contribute to the successful delivery of internal projects and help with the implementation of new processes to improve team efficiency.
• Acturis Support:Provide support and guidance on Acturis-related queries and processes ensuring the smooth operation of systems.

Requirements:

We are looking for someone with a proven background in the healthcare and protection insurance industry. It would be ideal to have experience inemployee benefits broking. You should be comfortable managing a portfolio of clients be proactive in problem-solving and have strong leadership skills.

Key Requirements:

• Proven experience in client management particularly in the healthcare and protection insurance sector.
• Experience in managing VIP/Corporate clients and handling complex client issues.
• Strong interpersonal and communication skills with the ability to build lasting relationships with clients.
• Experience overseeing the development and induction of new team members.
• In-depth knowledge of insurance products and the ability to cascade updates to a team.
• Experience working with Acturis or similar insurance platforms is a plus.
• A proactive solution-focused attitude with a commitment to exceptional client service.

Interview process:

• Video MS Teams call with the Talent Acquisition professional
• Video MS Teams call with hiring manager (incl technical assessment)
• Face to Face meeting with hiring manager and Director

Whats in it for you

• Hybrid Working (after successful completion of probationary period)
• Employee Benefits including Cash Plan Pension Contributions and Group Life cover.

About Us

Were a Chartered Insurance Broker and professional risk advisory firm that help businesses with bespoke insurance solutions and provide risk management services for clients of all sizes.

We also offer professional insurance services to Private Clients and individuals all across the UK and overseas. So whether its insurance risk or employee benefits youll find approachable people ready to share their knowledge to help you make more informed choices.

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or InMails with resumes/CVs as they will not be accepted or credited.

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.