Order Fulfillment Specialist

Job Title

Position Overview

Shaw Industries is hiring for two Order Fulfillment Specialist openings. These roles support the customer experience by executing daily inventory and order management reports. The position involves analyzing data resolving inventory-related issues and coordinating with internal teams and external customers to ensure efficient operations. Responsibilities include managing large orders and locker stock processing order modifications and collaborating across departments such as Customer Service Sales and Production Planning. The role also includes handling swatch requests quality control coordination and maintaining accurate communication through various platforms.

Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a people-centered customer-focused and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more.

Headquartered in Dalton Georgia Shaw is a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $6 billion in annual sales and 18000 associates worldwide.

Responsibilities

• Process and analyze reports and email requests daily related to ATS/Delivery Date changes backorders ANR (Assigned Not Released) report Z report and other reports to expedite inventory movement and identify potential issues.

• Initiate customer communications including offering alternative solutions when necessary.
  Manage inventory locker stock and large order fulfillment.
  Develop and maintain relationships with Customer Service Sales and Production Planning to serve as a product expert regarding inventory.
  Perform order entry modifications and verification through and I3 systems including email calls fax and chat.
  Process Customer Service Change Forms (e.g. stop shipments re-deliveries).
  Collaborate with Quality Control departments across multiple locations to allocate inventories.
  Perform customer representative duties as needed.
  Process swatch requests with customer orders.

Qualifications

• High School Diploma or GED.

• Experience with ShawOnlineLive order entry and modification is beneficial.

• Familiarity with Soft Surface order entry and processing is helpful.

• At least one year of experience in a service environment is recommended.

• Ability to work independently and collaboratively in a team setting.

• Effective verbal and written communication skills.

• Ability to work with internal and external partners across various levels.

Required Competencies

• Manage Work

• Solve Problems

• Learn and Apply

• Collaborate

Shaw benefits include:
Medical dental and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance
Shaw Family Health Center (Dalton GA and Cartersville GA locations)
And much more.

Work Shift