Vice President of Product Marketing
Vice President of Product Marketing
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
Individually our AI and Superhumans are best in class. Together theyre game-changing.
Crescendo is the first AI-native contact center combining the worlds smartest auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences.
In a category full of hype and overpromise we stand apart as the peak of CX performance: measurable scalable and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing rapid time-to-value and enterprise-grade trust.
We dont just sell software. We deliver results guaranteed.
The Role
Crescendo is looking for a Vice President of Product Marketing to own elevate and evangelize our market story. This is a rare chance to define a category sharpen our competitive edge and arm a world-class GTM engine that fuels rapid growth.
Reporting to the SVP of Marketing youll be the architect of how Crescendo is understood in the market by customers analysts investors and the press. Youll turn AI hype into differentiated proof de-position weaker alternatives and position Crescendo as the undisputed performance brand in CX AI.
This is a high-impact role for a strategic storyteller who can think like a CMO act like a CRO and inspire like a founder.
This is a remote-role with preference to someone based in San Francisco.What Youll Do:
Define & Elevate the Story
- Craft the category narrative that cements Crescendo as the AI-native contact center.
- Boldly de-position bolt-on AI tools AI-only SaaS vendors and traditional BPOs with clarity and conviction.
- Partner with execs product and sales to create narratives that cut through noise and win markets.
- Drive storytelling for keynotes analyst briefings board decks and customer evangelism.
Fuel GTM & Sales Success
- Build the arsenal: battlecards ROI models competitive plays proof points that win deals.
- Equip the field with messaging that accelerates pipeline and closes revenue.
- Partner tightly with sales leadership to remove friction and unlock velocity.
Shape Market & Competitive Strategy
- Own market and competitive intelligence turning insights into offensive and defensive plays.
- Position Crescendo as the thought leader and category-defining brand.
Lead World-Class Launches
- Architect GTM strategies that make every product launch impossible to ignore.
- Feed insights back into product roadmap pricing and packaging.
- Partner with sales and finance to push outcome-based pricing narratives that resonate.
Expand Market Influence
- Cultivate relationships with Gartner Forrester and key influencers.
- Evangelize Crescendo at conferences on stage and in media.
- Anchor campaigns and demand-gen in differentiation that drives conversion.
Build & Scale a Team
- Start as a player-coach then scale a high-performing product marketing function.
- Instill operating rigor crisp priorities and alignment to Crescendos aggressive growth trajectory.
What We Expect From You:
- 10 years in B2B SaaS product marketing or GTM leadership (VP-level experience strongly preferred).
- Proven expertise in CX contact center or customer service technology.
- A category creator with the storytelling chops to command exec analyst and customer audiences.
- Track record of competitive wins sales enablement excellence and market-shaping launches.
- Strategic analytical and collaborative leader who thrives in high-growth environments.
- Comfortable alternating between the war room and the main stage setting the vision while rolling up sleeves to execute.
Why Crescendo
- Performance-Guaranteed CX The only model with skin in the game.
- Category Leadership Were not joining the conversation. Were writing it.
- Velocity & Scale From mid-market agility to enterprise impact Crescendo moves fast and delivers faster.
- AI Superhumans Not one or the other the best of both working together.
Join us to define the future of customer experience in the AI era.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Chief
Employment Type
Full-Time
