Supervisor, Senior Services

Department: Senior Services

Reports to: Associate Director Housing & Training

Status: 100% Full-Time Exempt

Probation: 180 Days

Benefits: Medical Dental Vision; also including Life Insurance Long-Term Disability Employee Assistance Program and a 403(b) Retirement Plan

CENTERS MISSION: Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY: The Senior Services department supports and enriches the lives of lesbian gay bisexual and transgender (LGBT) people 50 years and older with an overarching goal of successful aging in this effort the department provides a broad array of social educational and support services to LGBT seniors all of which are free or low-cost. We have an expanding population of LGBT homeless population and are growing as a department to include on site affordable housing for LGBT seniors.

JOB SUMMARY: The Senior Services Supervisor supports daily program operations staff oversight and client services across multiple sites. This position coordinates activities such as the Seniors Pride Pantry and lunch distribution ensures spaces are accessible and organized and assists with inventory and facilities needs. The role includes training and supervising staff and volunteers engaging clients using trauma-informed approaches and maintaining program compliance and documentation. Supervisors collaborate with internal teams contribute to outreach efforts and support quality improvement under the direction of the manager.

ESSENTIAL FUNCTIONS

Site and Operations Support

• Support the maintenance of organized welcoming and accessible program spaces across assigned locations
• Submit and follow up on facilities and IT requests coordinate supply needs and inventory with the manager
• Manage supply procurement and inventory ensuring budget is maintained
• Coordinate donation delivery storage and distribution

Program Coordination

• Coordinate daily program activities including lunch distribution and the Seniors Pride Pantry
• Train and support volunteers and new staff on program procedures
• Monitor pantry inventory gather participant feedback and ensure compliance with program guidelines

Staff Supervision and Support

• Provide day-to-day guidance task supervision and performance check-ins for assigned staff and interns
• Support onboarding and training efforts under the direction of the manager
• Foster a collaborative team environment and promote adherence to agency policies

Client Services

• Assist with client engagement using de-escalation and trauma-informed practices
• Provide direct support to clients when required through crisis response information and referrals
• Document client interactions and support follow-up as needed

Collaboration and Communication

• Represent the department in internal meetings and collaborate with cross-functional teams
• Work with Development Volunteer Resources and Employment Services to support engagement activities
• Assist with planning and facilitating outreach workshops and special projects

Reporting and Quality Assurance

• Maintain accurate records and assist with program data collection
• Support compliance by reviewing documentation and helping implement corrective actions
• Keep resource materials and referral guides up to date

General Support

• Remain flexible to meet shifting program needs or respond to emergencies
• Perform additional duties as assigned by the manager or leadership

QUALIFICATIONS

• Minimum 2 years experience in older adult services or community-based service delivery or a bachelors degree in social work gerontology or psychology from an accredited university
• Experience in a supervisory position is a plus
• Experience working with HIV community members substance use homelessness and persistent mental illness
• Demonstrated experience providing assessment crisis intervention and de-escalation with complex populations
• Working knowledge of Health Insurance Portability and Accountability Act (HIPAA) requirements and willingness to obtain HIPAA compliance certification within 30 days of hire
• Experience maintaining confidential information
• Completion of ServSafe Food Protection Manager Certification within 30 days of hire
• Demonstrated facilitation organizational and interpersonal skills including ability to collaborate successfully within a team
• Understanding of strengths-based trauma informed models of service delivery
• Ability to work alternative work hours during evenings and weekends when scheduled
• Access to reliable transportation a valid CA Driver License and the ability to be insured
• Bilingual skills (English/Russian English/Spanish American Sign Language preferred)
• Ability to work in a high-pressure environment with little or no supervision while prioritizing multiple projects and ensuring that deadlines are met
• Excellent verbal written human relations and communication skills
• Proficiency with MS Office and other computer systems
• Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in a multicultural environment

The hiring range for this position in Los Angeles CA is$69105 - $76569per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates job-related knowledge skills and experience among other factors. The full range of medical financial and/or other benefits may be provided as part of the compensation package dependent on the position offered.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry national origin sexual orientation gender identity and expression sex pregnancy childbirth and related medical conditions religion disability age military or veteran status including status as a victim of domestic violence assault or stalking genetic information (including family medical history) political affiliation or activities medical or health conditions or marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Centers premises subject to applicable federal state and local laws. For more information please contact.